Apprentice Customer Services Advisor

Blaby District Council

Leicestershire, LE19 2EP

Closes in 17 days (Monday 18 November)

Posted on 28 October 2024

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Contents

Summary

The Customer Services department are looking for an enthusiastic individual to join the Blaby District Council Customer Service Team as an Apprentice Customer Services Advisor. This vacancy has arisen due to our previous Apprentice Customer Services Advisor successfully securing a promotion with the team.

Annual wage
£12,313.60 a year

Minimum wage rates (opens in new tab)

The national minimum apprenticeship wage for the successful candidates age range will apply.

Training course
Business administrator (level 3)
Hours
Monday to Friday- 9am to 5pm.

37 hours a week

Possible start date

Sunday 1 December

Duration

1 year 4 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Assist our customers by providing accurate information in response to customer enquiries (face to face, telephone, and email)
  • Maintain accurate records in accordance with GDPR
  • Open, sort and distribute incoming mail and deliveries and prepare outgoing mail for collection
  • Undertake a variety of administrative duties associated with the role
  • Process customer payments and carry out cashier duties including record keeping for reconciliation
  • Proactively obtain feedback from the public and highlight to the team leaders any potential areas for improvement

Where you’ll work

Council Offices

Desford Road

Leicester

Leicestershire

LE19 2EP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LEICESTERSHIRE COUNTY COUNCIL

Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

    • Your training plan

    • Your training will take place at the employer premises: Council Offices, Desford Road, Narborough, Leicestershire, LE19 2EP.
    • Aproximately 20% of your working hours will be spent training or studying.

    More training information

    • Business administrator L3 Apprenticeship Standard

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade A* to C or 9 - 4)
    • Maths (grade A* to C or 9 - 4)
    • Other relevant (grade A* to C or 9 - 4)
    • Other relevant (grade A* to C or 9 - 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Organisation skills
    • Customer care skills
    • Administrative skills
    • Punctuality
    • Reliability
    • Willingness to learn

    Other requirements

    The successful candidate will be motivated with an eye for detail. We are looking for an individual with a positive outlook and a desire to deliver a quality service to the community we serve whilst gaining a qualification at the same time.

    About this company

    Blaby District Council is committed to equality of opportunity for all, and we welcome applications from all diversities. We are committed to the employment and career development of disabled people, care leavers and those in the Armed Forces. As a Disability Confident Employer and to show our commitment to Care Leavers and the Armed Forces Covenant, we offer a Guaranteed Interview Scheme

    https://www.blaby.gov.uk/ (opens in new tab)

    Disability Confident

    Disability Confident

    A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

    You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

    After this apprenticeship

    • Permanent post within Blaby District Council

    Ask a question

    The contact for this apprenticeship is:

    LEICESTERSHIRE COUNTY COUNCIL

    Karen Croft-Kirby

    0116 272 7743

    The reference code for this apprenticeship is VAC1000284487.

    Apply now

    Closes in 17 days (Monday 18 November)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.