UK 2025 Field Engineering Apprenticeship

Summary

Start your career at Vodafone! Embrace new advancements. And we'll develop your skills. With hands-on education, real-world qualifications, and programmes covering an array of new and exciting business areas, apprenticeships aren’t what they used to be. At Vodafone, they’re so much more.

Annual wage

£27,000 a year

Minimum wage rates (opens in new tab)

Competitive annual salary plus annual performance bonus 28 days holiday, 5 days charity leave, plus quarterly Spirit days to focus on your wellbeing & development Industry leading learning tools, market leading parental leave policies

Training course

Information communications technician (level 3)

Hours

Please note that the Field Delivery team operates 24/7, 365 days a year, requiring a flexible attitude towards working hours. This may include shift work or standby rotations, encompassing weekdays, weekends, and night shifts.

37 hours a week

Possible start date

Monday 8 September

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Ignite your journey into the world of possibilities with our captivating Field Engineering apprenticeship. Imagine yourself at the forefront of cutting-edge technology, as you embark on a transformative path to becoming a skilled and sought-after Field Technician. As a pivotal member of the vibrant Field Engineering Team, you'll immerse yourself in hands-on experiences, crafting and testing innovative solutions that shape the digital landscape for our esteemed business customers.

But this is more than just a job – it's a chance to be a brand ambassador, representing Vodafone's values and providing exceptional service that leaves a lasting impression on our business customers. We're on the hunt for curious minds, those who thrive on solving puzzles, possess the gift of clear communication, and know how to power up the magic of teamwork. Your dedication to creating the ultimate customer experience is what sets you apart and makes you a true champion in the industry.

Safety is our top priority, and we've got your back every step of the way. You'll receive comprehensive training and top-notch personal protective equipment (PPE) to ensure you're equipped to tackle any challenge safely. Plus, we've infused our technology with safety features like collision detection systems, dashcams, and a ground-breaking lone worker solution for remote support – so you can explore with confidence.

Picture yourself behind the wheel of your very own Company-branded commercial vehicle, ready to hit the road and occasionally venture beyond the horizon. Whether you're working at heights or diving into complex technical tasks, you'll thrive in a role that values your adaptability, dedication, and commitment to putting customers first.

Join us in the heart of a rapidly evolving tech landscape, where your passion for innovation and knack for learning new skills will shine. Your journey with us isn't just a job – it's an invitation to be part of something bigger, to shape the future of connectivity, and to set your own path ablaze with endless opportunities.

So, if you're ready to redefine what's possible and create a legacy in the digital world, take the leap and unlock a realm of limitless potential through our captivating Field Engineering apprenticeship. Your adventure starts here.

Don't think you have the skills? Don't worry as this role comes with the apprenticeship programme to help learn and develop you into the role, we encourage you to apply as you may be the right candidate for this role and our recruitment team can help you see how your skills fit in.

Apprenticeships aren’t what they used to be. These days, they’re a platform for your generation to go on and own the future, and frankly, we love to see it.

Where you’ll work

23a Ealing Broadway Centre

London

W5 5JY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

QA LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy

Apply the appropriate tools and techniques to undertake fault finding and rectification

apply Continuous Professional Development to support necessary business output and technical developments

Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders

Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate

Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders

Manage and prioritise the allocated workload effectively making best use of time and resources

Complete documentation relevant to the task and escalate where appropriate

Install or undertake basic software upgrades,either physically or remotely

Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements

Provide remote/F2F support to resolve customer requirements

Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Identify and scope the best solution informed by the system data associated with the task

Test and evaluate the system's performance and compliance with customer requirements.

Escalate non routine problems in line with procedures

Use basic scripting to execute the relevant tasks for example PowerShell, Linux

Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times

Apply the necessary security, in line with access and/or encryption requirements

Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely

Test and evaluate network environments

Monitor performance and usage of a network

Deploy applications on a network

Set up storage and data access for staff

Apply necessary security measures, in line with access requirements to a network

Carry out routine maintenance across network systems, ensuring organisational compliance

Monitor network-related workloads including DNS and firewalls

Install or undertake basic upgrades, either physically or remotely

Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.

Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.

Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.

Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy