Optical Assistant / Customer Service Apprenticeship
MIKE CEES OPTICIANS LTD
BRISTOL, BS5 9HH
Closes on Friday 31 January
Posted on 28 October 2024
Contents
Summary
Mike Cees Opticians a friendly Independent Specialist Opticians practice located in the Redfield area of Bristol is seeking a reliable team player to join our practice in a customer service/receptionist apprenticeship role. You will be booking in clients either via telephone or the online system, plus more.
- Annual wage
-
£10,649.60 a year
Minimum wage rates (opens in new tab)
Bonus scheme for identifying and successfully Allocating prospective patients to Our enhanced eye appointments
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday, 9.00am to 5.30pm.
Wednesday, 9.00am to 5.30pm.
Thursday, 9.00am to 5.30pm.
Fridays, 1.00pm to 5.30pm.
Alternate Saturdays, 9.00am to 1.00pm.
32 hours a week
- Possible start date
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Monday 10 February
- Duration
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1 year
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
The job will involve on-site training and coaching from the training provider. In addition, skills will be acquired through on-the-job training. Job description involves:
- Booking service user appointments by telephone or online
- Dealing with patient enquires
- General practice administration
- Minor spectacle repairs with some additional training
Where you’ll work
122 CHURCH ROAD
REDFIELD
BRISTOL
BS5 9HH
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
LIFETIME TRAINING GROUP LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
- Whilst undertaking this job, the candidate will be working towards a Customer Service Practitioner Level 2 qualification
- Functional skills in maths and English (if required)
- How training will be delivered is to be confirmed
Requirements
Desirable qualifications
GCSE or equivalent in:
- Maths, English and any three additional subjects (grade 4 and above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
- Administrative skills
- Number skills
- Team working
- Initiative
- Physical fitness
- Friendly
Other requirements
Will suit a candidate living in and around the Redfield, St George BS5 area. making travel to and from work easier
About this company
Mike Cees Opticians is a friendly Specialist Practice. We aim to offer excellence in our Provision of community based eye care. Our practice is located in Redfield Bristol
After this apprenticeship
- Upon successful completion of this program the candidate could take on a full-time Optical receptionist role
Ask a question
The contact for this apprenticeship is:
MIKE CEES OPTICIANS LTD
Jenifer Ogidi
MikeCees.opticians@blueyonder.co.uk
07970371949
The reference code for this apprenticeship is VAC1000284347.
Apply now
Closes on Friday 31 January
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