Optical Assistant / Customer Service Apprenticeship

MIKE CEES OPTICIANS LTD

BRISTOL, BS5 9HH

Closes on Friday 31 January

Posted on 28 October 2024

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Contents

Summary

Mike Cees Opticians a friendly Independent Specialist Opticians practice located in the Redfield area of Bristol is seeking a reliable team player to join our practice in a customer service/receptionist apprenticeship role. You will be booking in clients either via telephone or the online system, plus more.

Annual wage
£10,649.60 a year

Minimum wage rates (opens in new tab)

Bonus scheme for identifying and successfully Allocating prospective patients to Our enhanced eye appointments

Training course
Customer service practitioner (level 2)
Hours
Monday, 9.00am to 5.30pm. Wednesday, 9.00am to 5.30pm. Thursday, 9.00am to 5.30pm. Fridays, 1.00pm to 5.30pm. Alternate Saturdays, 9.00am to 1.00pm.

32 hours a week

Possible start date

Monday 10 February

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The job will involve on-site training and coaching from the training provider. In addition, skills will be acquired through on-the-job training. Job description involves:

  • Booking service user appointments by telephone or online
  • Dealing with patient enquires
  • General practice administration
  • Minor spectacle repairs with some additional training

Where you’ll work

122 CHURCH ROAD

REDFIELD

BRISTOL

BS5 9HH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LIFETIME TRAINING GROUP LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Whilst undertaking this job, the candidate will be working towards a Customer Service Practitioner Level 2 qualification
    • Functional skills in maths and English (if required)
    • How training will be delivered is to be confirmed 

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • Maths, English and any three additional subjects (grade 4 and above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Customer care skills
    • Administrative skills
    • Number skills
    • Team working
    • Initiative
    • Physical fitness
    • Friendly

    Other requirements

    Will suit a candidate living in and around the Redfield, St George BS5 area. making travel to and from work easier

    About this company

    Mike Cees Opticians is a friendly Specialist Practice. We aim to offer excellence in our Provision of community based eye care. Our practice is located in Redfield Bristol

    http://www.mikeceesopticians.co.uk (opens in new tab)

    After this apprenticeship

    • Upon successful completion of this program the candidate could take on a full-time Optical receptionist role

    Ask a question

    The contact for this apprenticeship is:

    MIKE CEES OPTICIANS LTD

    Jenifer Ogidi

    MikeCees.opticians@blueyonder.co.uk

    07970371949

    The reference code for this apprenticeship is VAC1000284347.

    Apply now

    Closes on Friday 31 January

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.