Level 2 Facilities Services Apprenticeship - St Margaret Ward Catholic Academy – Find an apprenticeship

Summary

We are looking for a Facilities Services Apprentice to ensure our school’s buildings and grounds are safe, secure, and well-maintained. You will play a vital role in maintaining the school’s facilities, overseeing maintenance work, and ensuring health and safety standards are met.

Annual wage: £9,984 a year
Minimum wage rates (opens in new tab)
Training course: Facilities services operative (level 2)
Hours: Monday - Friday 8am till 2:30pm (30 minute break).
30 hours a week
Possible start date: Monday 25 November
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

1. Site Security and Key Management

Ensure that all buildings and the site are secure
Act as a designated key holder, responsible for locking and unlocking the site when required

2. Maintenance and Repairs

Get quotes for routine maintenance and emergency repairs
Undertake minor repairs and maintenance (not requiring a qualified tradesperson)
Arrange and oversee regular maintenance and safety checks of the site
Assist onsite contractors to ensure work meets school standards and deadlines.

3. Budget and Stock Management

Contribute to the management of the premises budget
Monitor stock and order supplies for maintenance work

4. Health and Safety

Conduct regular health and safety checks on buildings, grounds, and equipment in compliance with regulations, including fire safety
Address hazards immediately and report any serious issues to the line manager
Maintain an awareness of health and safety practices and regulations

5. Teamwork and Portage Duties

Assist site staff, including cleaning and groundskeeping teams
Undertake general portage duties, such as moving furniture and equipment within the school

6. Specialized Equipment Maintenance

Operate and maintain specialized equipment, such as PE or theatrical equipment, following training

7. Additional Responsibilities

Handle small cash transactions for purchasing materials
Perform other duties as required by the school

Person Specification

We are looking for an individual who meets the following criteria:

Educational Qualifications: GCSEs in maths and English
Problem-solving skills: Ability to identify and resolve issues quickly and effectively
Teamwork and Independence: Able to work collaboratively with others and independently as required
Communication Skills: Excellent verbal and written communication skills to interact with staff, contractors, and suppliers
IT Skills: Competent in using Microsoft Office applications (Excel, Word, and Email)
Hands-On: Willing to be hands-on with site tasks and capable of evolving into a leadership role

Where you’ll work

Little Chell Lane

Stoke-On-Trent

ST6 6LZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE SKILLS PARTNERSHIP LIMITED

Your training course

Facilities services operative (level 2)

Equal to GCSE

Course contents

Comply with relevant health, safety and environmental legislation (Health and Safety at Work etc Act 1974) e.g. logging incidents, posting/distributing health and safety notices, checking fire extinguishers, fire alarms, confirming that checks have been carried out, use of PPE
Comply with other relevant legislation e.g. food safety, employment rights and responsibilities, data protection, equality, diversity and inclusion
Comply with standard operating procedures (SOPs) e.g. permits to work, contractor risk assessments, safe systems of work, site inductions
Carry out health and safety checks in accordance with SOPs
Report the findings of health and safety checks in accordance with SOPs
Identify risks, hazards and threats to people, property and premises in accordance with SOPs
Act on the findings of health and safety checks in accordance with SOPs
Implement site emergency and evacuation procedures in accordance with SOPs e.g. acting as emergency evacuation marshal, submitting evacuation plans and reports/audits
Report on the actions taken in accordance with SOPs
Collaborate with other colleagues (e.g. security officers, cleaning operatives, receptionists, engineers and catering staff) in accordance with SOPs
Respond to customers’ queries and incidents in accordance with SOPs
Take action that is appropriate to the nature of the FM query (e.g. clarifying straightforward contractual/SLA queries, referrals/escalation)
Deal with complaints in accordance with SOPs
Keep customers informed of developments, issues and delays in accordance with SOPs
Apply policies in sustainability and corporate social responsibility in accordance with SOPs
Identify areas for improvement in sustainable and corporate social responsibility performance in accordance with SOPs
Make practicable suggestions for improvements to corporate social responsibility performance in accordance with SOPs
Operate the stock management system in accordance with SOPs e.g. stock checking, replenishment, stock ordering
Confirm the correct functioning of equipment used to deliver FM services in accordance with SOPs (e.g. franking machines, reprographics equipment, cleaning equipment, vending machines, catering trolleys, radios, walkie-talkies etc.)
Report the findings of premises and equipment inspections in accordance with SOPs
Carry out quality assurance checks in accordance with SOP's to ensure that FM services are delivered to the required standard.
Deal with feedback or escalate issues beyond their level of authority in accordance with SOP's
Collect FM-related information from a variety of sources (e.g. from BMS, helpdesk or in-house systems) in accordance with the task specification
Collate FM and health and safety information as specified (e.g. preparing preliminary reports such as energy usage and sustainability, heating systems, lighting systems, security and access systems) in accordance with the task specification
Identify and report on opportunities for improvement from information collected in accordance with the task specification using appropriate software applications and communication platforms
Provide support to the access management system in accordance with SOPs (e.g. ID checks, key authorization, security marking, security access data, building security alarm systems (access, CCTV etc)
Ensure communal areas meet required standards of cleanliness and presentation in accordance with SOPs (e.g. cleanliness checks, keeping the area tidy and free from hazards, maintaining the currency of publicity displays, dealing with post, deliveries and laundry, acting as a traffic marshal, removing rubbish etc)
Greet and treat visitors in accordance with SOPs
Ensure service areas are maintained in accordance with SOPs for cleanliness and hygiene (e.g food preparation areas, control rooms, compactors and refuse areas)
Support others through the provision of reception services, events organisation, hospitality and catering, room set-up and restoration in accordance with SOPs and the task specification
Report issues and problems in accordance with SOPs
Log jobs and arrange for repairs and engineering maintenance in accordance with SOPs
Carry out inspections of premises and facilities to ensure the correct functioning of buildings and plant equipment in accordance with SOPs e.g. access systems, temperature checks, repairs carried out
Carry out minor repairs and maintenance or ensure that they have been carried out in accordance with SOPs e.g. changing toner, changing batteries, replenishing stationary, PPM audits
Report the correct operation of FM buildings and equipment in accordance with SOPs
Keep asset registers up-to-date (checks, reconciliation, record keeping) in accordance with SOPs
Complete and keep up-to-date personal development plans
Keep FM-related skills up-to-date
Keep FM-related knowledge up-to-date
Manage customer expectations in accordance with SOPs and organizational expectations
Communicate with customers confidently and clearly using communication methods that are appropriate to the situation in accordance with organizational expectations
Support the project team constructively and in a way that engenders positive relationships in accordance with organizational expectations
Report on the extent that objectives have been met and escalate any issues in accordance with organizational expectations
Comply with relevant health, safety and environmental legislation (Health and Safety at Work etc Act 1974) e.g. logging incidents, posting/distributing health and safety notices, checking fire extinguishers, fire alarms, confirming that checks have been carried out, use of PPE
Comply with other relevant legislation e.g. food safety, employment rights and responsibilities, data protection, equality, diversity and inclusion
Comply with standard operating procedures (SOPs) e.g. permits to work, contractor risk assessments, safe systems of work, site inductions
Carry out health and safety checks in accordance with SOPs
Report the findings of health and safety checks in accordance with SOPs
Identify risks, hazards and threats to people, property and premises in accordance with SOPs
Act on the findings of health and safety checks in accordance with SOPs
Implement site emergency and evacuation procedures in accordance with SOPs e.g. acting as emergency evacuation marshal, submitting evacuation plans and reports/audits
Report on the actions taken in accordance with SOPs
Collaborate with other colleagues (e.g. security officers, cleaning operatives, receptionists, engineers and catering staff) in accordance with SOPs
Respond to customers’ queries and incidents in accordance with SOPs
Take action that is appropriate to the nature of the FM query (e.g. clarifying straightforward contractual/SLA queries, referrals/escalation)
Deal with complaints in accordance with SOPs
Keep customers informed of developments, issues and delays in accordance with SOPs
Apply policies in sustainability and corporate social responsibility in accordance with SOPs
Identify areas for improvement in sustainable and corporate social responsibility performance in accordance with SOPs
Make practicable suggestions for improvements to corporate social responsibility performance in accordance with SOPs
Operate the stock management system in accordance with SOPs e.g. stock checking, replenishment, stock ordering
Confirm the correct functioning of equipment used to deliver FM services in accordance with SOPs (e.g. franking machines, reprographics equipment, cleaning equipment, vending machines, catering trolleys, radios, walkie-talkies etc.)
Report the findings of premises and equipment inspections in accordance with SOPs
Carry out quality assurance checks in accordance with SOP's to ensure that FM services are delivered to the required standard.
Deal with feedback or escalate issues beyond their level of authority in accordance with SOP's
Collect FM-related information from a variety of sources (e.g. from BMS, helpdesk or in-house systems) in accordance with the task specification
Collate FM and health and safety information as specified (e.g. preparing preliminary reports such as energy usage and sustainability, heating systems, lighting systems, security and access systems) in accordance with the task specification
Identify and report on opportunities for improvement from information collected in accordance with the task specification using appropriate software applications and communication platforms
Provide support to the access management system in accordance with SOPs (e.g. ID checks, key authorization, security marking, security access data, building security alarm systems (access, CCTV etc)
Ensure communal areas meet required standards of cleanliness and presentation in accordance with SOPs (e.g. cleanliness checks, keeping the area tidy and free from hazards, maintaining the currency of publicity displays, dealing with post, deliveries and laundry, acting as a traffic marshal, removing rubbish etc)
Greet and treat visitors in accordance with SOPs
Ensure service areas are maintained in accordance with SOPs for cleanliness and hygiene (e.g food preparation areas, control rooms, compactors and refuse areas)
Support others through the provision of reception services, events organisation, hospitality and catering, room set-up and restoration in accordance with SOPs and the task specification
Report issues and problems in accordance with SOPs
Log jobs and arrange for repairs and engineering maintenance in accordance with SOPs
Carry out inspections of premises and facilities to ensure the correct functioning of buildings and plant equipment in accordance with SOPs e.g. access systems, temperature checks, repairs carried out
Carry out minor repairs and maintenance or ensure that they have been carried out in accordance with SOPs e.g. changing toner, changing batteries, replenishing stationary, PPM audits
Report the correct operation of FM buildings and equipment in accordance with SOPs
Keep asset registers up-to-date (checks, reconciliation, record keeping) in accordance with SOPs
Complete and keep up-to-date personal development plans
Keep FM-related skills up-to-date
Keep FM-related knowledge up-to-date
Manage customer expectations in accordance with SOPs and organizational expectations
Communicate with customers confidently and clearly using communication methods that are appropriate to the situation in accordance with organizational expectations
Support the project team constructively and in a way that engenders positive relationships in accordance with organizational expectations
Report on the extent that objectives have been met and escalate any issues in accordance with organizational expectations

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Training schedule has yet to be agreed. Details will be made available at a later date.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Presentation skills
Administrative skills
Analytical skills
Team working
Creative
Initiative
Patience
Physical fitness

About this company

Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.

After this apprenticeship

This is a hands-on role with the opportunity to grow into a leadership position as part of our facilities management team.

Ask a question

The contact for this apprenticeship is:

INSPIRE ATA LIMITED

Shika Kahokola-Prout

shika.prout@inspire-ata.co.uk

The reference code for this apprenticeship is VAC1000284313.

Apply now

Closes today at 11:59pm

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Level 2 Facilities Services Apprenticeship - St Margaret Ward Catholic Academy

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