Property administrator apprentice
METRO PM LIMITED
Birmingham, B17 0DH
Closes in 9 days (Friday 8 November at 11:59pm)
Posted on 25 October 2024
Contents
Summary
A fantastic opportunity to join the team here at MetroPM, working as a Property administrator apprentice. If you are interested in working in the Residential Property Management sector and wish to work for an established and experienced company who are passionate about delivering exceptional customer service then apply today.
- Annual wage
-
Competitive
Minimum wage rates (opens in new tab)
Salary based on existing experience in property, performance reviews, and appraisals for salary increase.
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 9.00am to 5.30pm.
37 hours a week
- Possible start date
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Monday 11 November
- Duration
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1 year 6 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Main Responsibilities
- Basic letter writing
- Sending minutes, notice of meeting, letters prepared by property managers
- Data entry
- Updating clients details on software
- Scanning and saving document to software such as leases, health and safety polices, insurance documents, management agreements
- Franking post and taking to the post office
- Ordering stationary
- General office administration including photocopying, scanning, e-mailing, axing and laminating
- Opening new files when required
- Archiving files ready for collection
- Sending brochure to prospective clients
- Assisting the accounts assistant as necessary and the need of the company dictates.
- Handling of all inbound customer contact to achieve a first contact resolution wherever possible.
- Handle customer queries through to completion ensuring a seamless hand-off, where this is not possible.
- Manage and document customer requests efficiently for the supply of keys, fobs and permits.
- Take credit/debit card payments ensuring all details are correct, secure and handled confidentially, according to company policy.
- Ensure all customer information is handled confidentially and in line with GDPR.
- Support Property Managers in order to ensure customer and development issues deliver resolutions promptly.
- Communicate with teams, updating on a regular basis with important information on events in order to successfully support customer queries.
Where you’ll work
St Mary's House 68 Harborne Park Road Harborne
Birmingham
B17 0DH
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
TRANSWORLD PUBLICATIONS SERVICES LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
Your training plan
- Business Administrator Level 3 apprenticeship.
- Functional Skills in English and maths if applicable.
- 1 day per week on and off the job training with Metro PM.
- Minimum of 1 day per month training at Protocol Consultancy Services (training provider).
Requirements
Essential qualifications
GCSE or equivalent in:
- English and Maths (grade A*-C or 4-9)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Time Management
About this company
Established in 2006 and with over 100 years’ combined experience in block and estate management, you can trust MetroPM to deliver a property management solution which is both honest and transparent, tailored for the specific needs of our clients and based on traditional values while using the latest technology.
After this apprenticeship
- Full time employment.
- Career and further learning progression opportunities.
Ask a question
The contact for this apprenticeship is:
TRANSWORLD PUBLICATIONS SERVICES LIMITED
Jodie Simmons
jsimmons@protocolgroup.co.uk
01212362634
The reference code for this apprenticeship is VAC1000284156.
Apply now
Closes in 9 days (Friday 8 November at 11:59pm)
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