Administration Apprentice
Pinhoe and Broadclyst Medical Practice
PINHOE EXETER, EX1 3SY
Closes in 9 days (Sunday 10 November at 11:59pm)
Posted on 25 October 2024
Contents
Summary
The administration apprentice is responsible for undertaking a wide range of administrative duties and for the provision of general support to the multidisciplinary team. The administration apprentice is a key part of the team. You will ensure an effective and efficient administrative service is provided to the Practice.
- Annual wage
- £15,642.90 a year
- Training course
- Business administrator (level 3)
- Hours
-
A pattern of 8am-4pm / 10am-6pm shifts Monday-Friday. In addition, four Saturdays per year. Shifts TBC.
37 hours a week
- Possible start date
-
Monday 2 December
- Duration
-
1 year 6 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Answering telephone calls from patients and managing their query in a polite and efficient manner.
- Working on the reception desk, dealing with patient enquiries and marking patients in for their appointments.
- Taking ownership of the clinical document process to include opening the post, scanning the documents, clinically coding the documents, carrying out any appropriate action contained within the document, determining if it requires forwarding to the patients’ registered GP (following a robust standard operating procedure)
- Processing, including the coding of, and responding to, highly confidential safeguarding documents.
- Initiating contact with and responding to, requests from patients, team members and external agencies.
- Processing GP2GP transfers (electronic transfer of patients’ medical records to or from the practice) and following up on any anomalies.
- Receiving and processing of insurance reports and other forms including raising invoices and accurately recording the request and its progress in EMIS Web (clinical system).
- Adhoc coding such as from immunisation campaigns.
- Summarising of incoming patients’ medical records (specific external training will be provided).
- Receiving and processing patients’ request for copies of their medical records (subject access requests).
- Taking ownership of the recall process for chronic disease and long-term conditions.
- Booking private medicals.
- Receiving and actioning emails through the administrators’ generic team email inbox.
- Uploading referral forms onto the e-referral system, responding to referral queries and processing advice and guidance responses.
- Processing the records of deceased patients (death certificates, cremation forms).
- Input information into the patient’s healthcare records as necessary, for example, an ongoing patient query, so that the team can assist in your absence.
- Maintain a clean, tidy, effective working area at all times.
- Support clinical staff with general tasks as requested.
- Partake in audit as directed by the audit lead.
- Support the team by providing cover during staff absences.
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately. Signpost patients, and in appropriate circumstances, refer patients to the correct service (CPCS) (8-9am).
- To stay up to date with required mandatory training.
Where you’ll work
PINHOE SURGERY
PINN LANE
PINHOE EXETER
EX1 3SY
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
THE APPRENTICE ACADEMY LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
Your training plan
Level 3 Business administrator apprenticeships are also known as advanced apprenticeships and are generally considered to be equivalent to two A level passes.
Training will be provided on site at Pinhoe Surgery, with online learning sessions, coaching and independant learning time provided by the external apprenticeship provider built in to your working hours.
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade 4 or above)
- Mathematics (grade 4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Patience
About this company
We are a two-site dispensing practice on the edge of Exeter extending onto the countryside of East Devon with an expanding population, currently at 17,600 patients. The area boasts access to city life, Dartmoor and beautiful beaches. We are a welcoming, friendly team, who pride ourselves on our supportive environment. The successful candidate will be joining our team of GPs, Practice & District nurses, Occupational Therapist, Dietitian, Paramedic and two Clinical Pharmacists as well as a full complement of dispensing, administration, and management staff. Enthusiasm, professionalism, strong teamwork ethos and attention to detail are skills that are required of the post-holder.
After this apprenticeship
The employee could become an administrator at the practice and possibly a team lead or manager in the future. Three of our managers started off as receptionists.
Ask a question
The contact for this apprenticeship is:
Pinhoe and Broadclyst Medical Practice
Amy Taplin
amy.taplin@nhs.net
01392469666
The reference code for this apprenticeship is VAC1000284116.
Apply now
Closes in 9 days (Sunday 10 November at 11:59pm)
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