Business Administration/Marketing & Sales Apprentice

Summary

Generally helping to promote website and products, talking to existing customers, working at the trade counter serving customers. Marketing to help gain new business and promoting products, and general day to day admin duties.

Annual wage: £10,140 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 10.00am - 4.00pm. Apprentice will be entitled to a paid break of at least 20 minutes. There may be the possibility of extra hours.
30 hours a week
Possible start date: Monday 18 November
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Calling established customers
Contacting potential customers to promote our products and services
Contribute to the day-to-day sales operations
Making outbound telephone calls to all customers
Social media
General office duties as required
Serving customers at the trade counter
Marketing to help gain new business

Where you’ll work

136 COMMON ROAD

WOMBOURNE

WOLVERHAMPTON

WV5 0NB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DUDLEY COLLEGE OF TECHNOLOGY

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administration Apprenticeship Standard:

In house training will be provided on an ongoing daily basis with the current finance team. You will not be required to attend Dudley College premises as the course is delivered in the workplace only. An assessor will be allocated to you to progress/help you through you course
Continual assessments, coupled with assignments/or exams depending on course of study. Time spent training will be part of the agreed contracted hours of the working week
At the end of your training, you will sit an exam and submit course work as part of your assessment, and you will receive a Level 3 qualification
Where a business administrator has not already achieved Level 2 English and maths, they must do so before taking the end-point assessment
The Employer will provide training in e-commerce marketing, product management and customer service
The Apprentice will be mentored throughout and shown all aspects of the company so that they have the full knowledge of everything that is required to complete daily routines

Requirements

Essential qualifications

GCSE in:

Maths and English (grade D/3 or above or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Team working
Initiative
Bubbly telephone manner
Online market experience

Other requirements

This Employer has an Office Dog, Shih Tzu breed.

About this company

JRK was established in 1990. We are a small, but very successful company selling thousands of products to ensure all your office and computer needs are met. Our website offers a simple, affordable, convenient way to buy everything from pens, pencils, paper to ink cartridges, toners and all computer accessories. We have over 25 years experience providing all our customers with excellent service and providing quality products at affordable prices, customer satisfaction is our priority. We stock all major brands but also offer cheaper alternatives and have lots of different special offers, if you can’t find what you need we have a fab and friendly team at the end of the phone with considerable knowledge on lots of products to help make your online shopping as easy as possible.

https://www.jrkcomputersupplies.co.uk (opens in new tab)

After this apprenticeship

The possibility of a full time permanent position upon successful completion

Ask a question

The contact for this apprenticeship is:

DUDLEY COLLEGE OF TECHNOLOGY

Julie Perks

julie.perks@dudleycol.ac.uk

01384 363314

The reference code for this apprenticeship is VAC1000284089.

Apply now

Closes in 11 days (Sunday 10 November at 11:59pm)

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