Customer Service/Administrative Apprentice
PARAGON TRAFFIC MANAGMENT LTD
SCUNTHORPE, DN15 6UH
Closes in 7 days (Friday 29 November at 11:59pm)
Posted on 24 October 2024
Contents
Summary
Paragon provides a client-centric traffic management service with strong sector experience and have seen the team grow to over 60 members of staff, 2 depots and head offices in North Lincolnshire. They are now looking to recruit a customer service/administrative apprentice to work with the design and Surveying manager.
- Annual wage
- £11,648 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday between 9am - 5pm.
35 hours a week
- Possible start date
-
Monday 9 December
- Duration
-
1 year
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Create and amend detailed AutoCAD Traffic Management Plans
- Communicate both verbally and written with internal and external customers
- Drawings are to be created in line with Chapter 8 Legislation
- Use Google Maps and Google Earth as reference for layouts
- Communicate details from survey information supplied by each project co-ordinator
- Work to the agreed time frames given by your line manager
- To create and manufacture special legend signs and advance warnings according to upcoming operational requirements
- Ensure all TM plans are completed and submitted for approved within 24 hours of the initial enquiry being received working with the Design & Surveying Manager on this
- To assist the Design & Surveying Manager where applicable and when requested
- Assist where applicable with site photo checking
Where you’ll work
FIRST FLOOR FLAT
BRIT HOUSE
HIGH STREET EAST
SCUNTHORPE
DN15 6UH
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
MCARTHUR DEAN TRAINING LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
Level 2 Customer Service Practitioner Apprenticeship Standard:
- Functional skills in maths and English (if required)
- End-Point Assessment (EPA)
- One to one tutor assessor support in the workplace
- Attending weekly classes covering health and safety and equality and diversity and working towards completing the EPA
Requirements
Essential qualifications
GCSE or equivalent in:
- GCSE English and Maths (grade C / 4 +)
Desirable qualifications
GCSE or equivalent in:
- GCSE English and Maths (grade C / 4 +)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
About this company
Established in 2015, Paragon Traffic Management Limited have quickly become a key strategic partner to their clients throughout the United Kingdom.
After this apprenticeship
The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
MCARTHUR DEAN TRAINING LIMITED
Julie Curtis
Julie@mcarthurdean.co.uk
01482 307357
The reference code for this apprenticeship is VAC1000284075.
Apply now
Closes in 7 days (Friday 29 November at 11:59pm)
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