Customer Service/Administrative Apprentice

Summary

Paragon provides a client-centric traffic management service with strong sector experience and have seen the team grow to over 60 members of staff, 2 depots and head offices in North Lincolnshire. They are now looking to recruit a customer service/administrative apprentice to work with the design and Surveying manager.

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday between 9am - 5pm.
35 hours a week
Possible start date: Monday 9 December
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Create and amend detailed AutoCAD Traffic Management Plans
Communicate both verbally and written with internal and external customers
Drawings are to be created in line with Chapter 8 Legislation
Use Google Maps and Google Earth as reference for layouts
Communicate details from survey information supplied by each project co-ordinator
Work to the agreed time frames given by your line manager
To create and manufacture special legend signs and advance warnings according to upcoming operational requirements
Ensure all TM plans are completed and submitted for approved within 24 hours of the initial enquiry being received working with the Design & Surveying Manager on this
To assist the Design & Surveying Manager where applicable and when requested
Assist where applicable with site photo checking

Where you’ll work

FIRST FLOOR FLAT

BRIT HOUSE

HIGH STREET EAST

SCUNTHORPE

DN15 6UH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MCARTHUR DEAN TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Practitioner Apprenticeship Standard:

Functional skills in maths and English (if required)
End-Point Assessment (EPA)
One to one tutor assessor support in the workplace
Attending weekly classes covering health and safety and equality and diversity and working towards completing the EPA

Requirements

Essential qualifications

GCSE or equivalent in:

GCSE English and Maths (grade C / 4 +)

Desirable qualifications

GCSE or equivalent in:

GCSE English and Maths (grade C / 4 +)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills

About this company

Established in 2015, Paragon Traffic Management Limited have quickly become a key strategic partner to their clients throughout the United Kingdom.

After this apprenticeship

The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

MCARTHUR DEAN TRAINING LIMITED

Julie Curtis

Julie@mcarthurdean.co.uk

01482 307357

The reference code for this apprenticeship is VAC1000284075.

Apply now

Closes in 28 days (Friday 29 November at 11:59pm)

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