Business Administration/ Sales Apprentice

Summary

Nasa Group are an established contractor services provider, running both a successful Umbrella Company and Limited Company accountancy services for contractors who operate via our recruitment agency partners. We are currently looking to recruit into our fast-paced sales team for an Inbound Consultant.

Annual wage: £16,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday. Shifts tbc
37 hours a week
Possible start date: Thursday 21 November
Duration: 1 year 2 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Speaking to new clients over the phone in a professional manner to discuss services and obtain details for registration.
Producing pay examples for workers, based on HMRC tax system.
Managing your own workload to prioritise new business in a busy environment.
Data entry, inputting new starter information into company CRM.
Processing details in an accurate and timely way.
Working closely with other internal teams to ensure smooth set up of new clients.
Speaking to agency business partners to deal with new and on-going queries.
Supporting the wider team throughout busy periods or absence.
Learning about different elements of employment around contracts, tax, pensions, attachment orders and other things that can affect a worker’s payments.
Opportunity to move into Account Management looking after designated agency partners as main point of contact.

Where you’ll work

Castlemead

Lower Castle Street

Bristol

BS1 3AG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HOUSE OF CLIVE (HAIR AND BEAUTY) LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Next Level will work closely with you to complete your Level 3 Business Administration Apprenticeship. We can hire apprentices at any time and hold regular workshops for those on the course.

These workshops occur once every 2 weeks online.

You will get specific 1-2-1 tutoring and regular reviews between your tutor, manager, and yourself to ensure you are meeting deadlines and staying on top of your work. These may be online or in person at your place of work.

If required, we can also provide Functional Skills in maths and English throughout your apprenticeship.

Requirements

Desirable qualifications

GCSE in:

English (grade Grade 4)
Maths (grade Grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Number skills

About this company

Nasa Group are an established contractor services provider, running both a successful Umbrella Company and Limited Company accountancy services for contractors who operate via our recruitment agency partners

After this apprenticeship

This apprenticeship can lead to a career in sales or administration.

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