IT Technician Apprentice
S2 COMPUTERS LTD
Norwich, NR13 6GD
Closes in 20 days (Thursday 21 November)
Posted on 24 October 2024
Contents
Summary
You will have the opportunity to gain valuable skills, knowledge and experience as you complete a IT systems and Networking - Cloud Support Specialist - Level 3 Apprenticeship. Duties will include Provide the client with remote troubleshooting.
- Annual wage
- £15,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
All details will be confirmed at interview.
40 hours a week
- Possible start date
-
Monday 2 December
- Duration
-
1 year 4 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Use our Ticketing System to work on and resolve Help desk Tickets & Service Requests
- Make sure that Client Documentation is well maintained
- Split tickets that have several issues into their own individual ticket
- Review RMM dashboard and apply remediation actions as indicated by our Processes
- Review regularly scheduled / automated actions as indicated by our Processes
- From time to time the projects team will need additional resource to help deliver projects either on site or remotely. When opportunities arise then IT Technicians will be required to help with project delivery
- Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
Where you’ll work
15B Ramirez Road
Rackheath
Norwich
NR13 6GD
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
QA LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
Requirements
Essential qualifications
GCSE in:
- any 3 subjects (grade 4+ (A*-C))
- Maths & English (grade 3+ (D or above))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
- Non judgemental
About this company
The number one goal of everyone in our team is to make our clients exceptionally happy. The Apprentice IT Technician plays an important role in making sure that happens. The Apprentice IT Technician handles the first level support requests that come in from our clients. They are the first to touch a help desk ticket and make sure that the issue is handled quickly and the client is informed of what to expect every step of the way. When help is needed the Apprentice IT Technician can get help from, or escalate issues to, other members in Service Delivery Team.
Company benefits
Get your birthday off Private Healthcare A proactive approach to ongoing training with a staff development plan to help you develop life-long skills High-powered laptop Friday team lunches and company socials throughout the year
After this apprenticeship
For someone looking to progress their role, the Apprentice IT Technician naturally leads Into roles such as: the Senior IT Technician, Network Engineer, Solutions Architect, Account Manager, Virtual CIO or Service Desk Manager.
Ask a question
The contact for this apprenticeship is:
QA LIMITED
The reference code for this apprenticeship is VAC1000284034.
Apply now
Closes in 20 days (Thursday 21 November)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.