Digital User Experience (UX) Professional Apprentice (L6)

Summary

We’re on the lookout for people with a passion for User Experience Design (UXD) to work alongside our creative Content Makers & Technologists, supporting them and making sure all our products and services are accessible to all our users.

Annual wage: £21,840 a year
Minimum wage rates (opens in new tab)
Training course: Digital user experience (UX) professional (integrated degree) (level 6)
Hours: Pattern of hours may vary, TBC.
35 hours a week
Possible start date: Tuesday 9 September
Duration: 4 years
Positions available: 4

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As a User Experience & Design Apprentice you’ll collaborate with technical, editorial and product teams from across the BBC, to create enjoyable experiences that delight and are consistent across old and new media.

This will give you the opportunity to experience the wide range of roles that are possible in the BBC and provide you with a vast experience that will help you find the area that best suits your skills and interests to grow your career in the BBC.

Where you’ll work

Salford

M50 2QH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MANCHESTER METROPOLITAN UNIVERSITY

Your training course

Digital user experience (UX) professional (integrated degree) (level 6)

Equal to degree

Course contents

Apply creative, analytical and critical thinking skills to the design, development and improvement of UX solutions and systematically analyse and apply structured problem-solving techniques to complex UX challenges.
Use design thinking and/or service design methods to determine the design and implementation of new value propositions, products and services, and improve existing ones.
Select, formulate and apply from a range of user research methods including those from the fields of Human Computer Interaction (HCI), sociology, psychology and ethnography, including qualitative and quantitative approaches.
Compose, construct and use multiple user research approaches to form an understanding of user populations, including surveys, field based research, contextual inquiry, user interviews, focus groups, stakeholder interviews/workshops, formative lab-based and direct user testing sessions (e.g. acceptance and usability testing).
Critically analyse and evaluate assumptions and findings to understand user and stakeholder needs (including behaviours, emotions, beliefs and preferences), and define the solutions’ functional, non-functional, structural and content requirements.
Critically evaluate arguments, assumptions, abstract concepts and data (that may be incomplete), to make judgements, and to frame appropriate questions to achieve a solution - or identify a range of solutions - to a problem.
Analyse, interpret, synthesise and apply insights, to inform the development of personas, user journeys and system workflows, to ensure user and organisational needs are met.
Design, facilitate and evaluate experimental tests using tools such as A/B and multivariate testing to enable a data-led approach to the development and continual improvement of UX solutions.
Design, facilitate and evaluate requirements gathering, ideation and co-design activities, involving stakeholders and/or users.
Creatively explore and devise a range of design solutions, including the production of system and user flows, static wireframes and prototypes of varying degree of fidelity, from paper prototypes to interactive prototypes.
Adapt and evaluate design solutions according to the context of intended use, including responsive, mobile, online, offline, personal, public and enterprise, working with multidisciplinary product teams to assess the impact of implementing specific design recommendations.
Design and refine clear, logical information architectures for content and data.
Independently analyse test data, interpret results and evaluate the suitability of proposed solutions, considering current and future contexts of use, including in consultation with team members from other disciplines to ascertain a holistic view on the applicability of design recommendations.
Articulate and communicate complex information, concepts and ideas effectively and concisely, through written, visual and verbal means.
Communicate concepts in a manner appropriate to the audience, adapting communication techniques accordingly between user research participants, stakeholders or varying degrees of seniority and team members from a broad spectrum of specialist fields.
Manage expectations and present user research insight, proposed solutions and/or test findings to clients and stakeholders.
Use advanced cognitive skills to deal with competing interests within and outside the organisation, through well-reasoned arguments and excellent negotiation skills.
Work autonomously and interact effectively within wide, multidisciplinary teams, including designers, developers, engineers, analysts, project managers etc.
Identify the preferences, motivations, strengths and limitations of other people and apply these insights in order to work more effectively with and to motivate others.
Demonstrate competence in customer service, in active listening and in leading, influencing and persuading others.
Balance and trade-off competing quality, time and budget criteria, demonstrating understanding of business need, managing time effectively and being able to plan and complete UX activities to schedule.
Apply creative, analytical and critical thinking skills to the design, development and improvement of UX solutions and systematically analyse and apply structured problem-solving techniques to complex UX challenges.
Use design thinking and/or service design methods to determine the design and implementation of new value propositions, products and services, and improve existing ones.
Select, formulate and apply from a range of user research methods including those from the fields of Human Computer Interaction (HCI), sociology, psychology and ethnography, including qualitative and quantitative approaches.
Compose, construct and use multiple user research approaches to form an understanding of user populations, including surveys, field based research, contextual inquiry, user interviews, focus groups, stakeholder interviews/workshops, formative lab-based and direct user testing sessions (e.g. acceptance and usability testing).
Critically analyse and evaluate assumptions and findings to understand user and stakeholder needs (including behaviours, emotions, beliefs and preferences), and define the solutions’ functional, non-functional, structural and content requirements.
Critically evaluate arguments, assumptions, abstract concepts and data (that may be incomplete), to make judgements, and to frame appropriate questions to achieve a solution - or identify a range of solutions - to a problem.
Analyse, interpret, synthesise and apply insights, to inform the development of personas, user journeys and system workflows, to ensure user and organisational needs are met.
Design, facilitate and evaluate experimental tests using tools such as A/B and multivariate testing to enable a data-led approach to the development and continual improvement of UX solutions.
Design, facilitate and evaluate requirements gathering, ideation and co-design activities, involving stakeholders and/or users.
Creatively explore and devise a range of design solutions, including the production of system and user flows, static wireframes and prototypes of varying degree of fidelity, from paper prototypes to interactive prototypes.
Adapt and evaluate design solutions according to the context of intended use, including responsive, mobile, online, offline, personal, public and enterprise, working with multidisciplinary product teams to assess the impact of implementing specific design recommendations.
Design and refine clear, logical information architectures for content and data.
Independently analyse test data, interpret results and evaluate the suitability of proposed solutions, considering current and future contexts of use, including in consultation with team members from other disciplines to ascertain a holistic view on the applicability of design recommendations.
Articulate and communicate complex information, concepts and ideas effectively and concisely, through written, visual and verbal means.
Communicate concepts in a manner appropriate to the audience, adapting communication techniques accordingly between user research participants, stakeholders or varying degrees of seniority and team members from a broad spectrum of specialist fields.
Manage expectations and present user research insight, proposed solutions and/or test findings to clients and stakeholders.
Use advanced cognitive skills to deal with competing interests within and outside the organisation, through well-reasoned arguments and excellent negotiation skills.
Work autonomously and interact effectively within wide, multidisciplinary teams, including designers, developers, engineers, analysts, project managers etc.
Identify the preferences, motivations, strengths and limitations of other people and apply these insights in order to work more effectively with and to motivate others.
Demonstrate competence in customer service, in active listening and in leading, influencing and persuading others.
Balance and trade-off competing quality, time and budget criteria, demonstrating understanding of business need, managing time effectively and being able to plan and complete UX activities to schedule.

Your training plan

You'll study for an industry recognised apprenticeship qualification and a degree in Digital User Experience (UX) Professional with Manchester Metropolitan University.

You’ll complete specialist modules such as:

UX origins and applications
UX human contexts
UX practices
Creativity through research
Ethical considerations in UX
Psychology and behaviour
UX in the business
Research methods
UX futures

Requirements

Essential qualifications

GCSE in:

English (grade Pass or above)
Maths (grade Pass or above)
Any Subject (grade Minimum of 104 UCAS points)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Logical
Team working
Creative

About this company

We are a leading early careers employer and hire more than 250 apprentices each year. We are committed to skills and talent development both inside and outside the BBC and, as one of the world’s most creative and technologically-advanced organisations for the last 100 years, a career at the BBC means learning from the best. We want people who show potential to join us at the BBC. Don’t worry if you don’t have extensive experience, it’s your passion and values we are interested in.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

On successful completion of your apprenticeship, you will be able to able to look for job opportunities inside or outside the BBC such as a graphic designer, junior UX designer, or UX researcher.

Ask a question

The contact for this apprenticeship is:

MANCHESTER METROPOLITAN UNIVERSITY

earlycareersrecruitment@bbc.co.uk

The reference code for this apprenticeship is VAC1000284009.

Apply now

Closes in 5 days (Thursday 28 November)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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