Apprentice Solutions Administrator

BROOKTHERM REFRIGERATION LTD

Birkenhead, CH41 1FN

Closes in 23 days (Sunday 24 November at 11:59pm)

Posted on 24 October 2024


Summary

The objective of the Solutions Administrator is to support the Solutions Dept by managing all aspects of administration. Management and accuracy of all associated forms and reports is an essential part of this role.

Annual wage
£16,546 a year

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday to Thursday 08:00am - 5:00pm, Friday - 08:00am - 4:00pm

37 hours a week

Possible start date

Monday 25 November

Duration

1 year 9 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Assist department in answering Solutions telephone calls.
  • Preparation of engineers/apprentice’s timesheets for payroll department
  • Compile a Weekly Tracker Report wherein working hours, speeding and personal mileage are monitored and recorded
  • Create and update workflow
  • Order resources for example equipment and materials
  •  Act as the point of contact for all participants
  • Preparing documentation for Director/Manager’s upcoming meetings
  • Liaise with Engineering supply chain teams to ensure parts are scheduled in line with project plans
  • Making calls/taking messages for the Solutions Director and Manager
  • Use tools to monitor hours, plans and expenditure
  • Raising sales invoices through CLIK system processing and sending to clients via email
  • Carry out compilation of O&M manuals both electronically and paper
  • Supporting Solutions Director and Manager in general office duties

Where you’ll work

Egerton House

2 Tower Road

Birkenhead

CH41 1FN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WIRRAL METROPOLITAN COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
  • Your training plan

    Level 3 Business Administrator apprenticeship standard, including:

    • Knowledge, Skills & Behaviours
    • Level 2 Functional Skills maths (if required)
    • Level 2 Functional Skills English (if required)
    • End-Point Assessment 

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade C/4)
    • Maths (grade C/4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Attention to detail
    • Organisation skills
    • Administrative skills
    • Team working

    About this company

    Established in 2000, Brooktherm Refrigeration Ltd is a leading provider of industrial refrigeration and air conditioning services providing a full scope of services from design, supply and installation to bespoke maintenance, service and supply of spares. We are an independently family-run company with a strong history and continuous growth whilst balancing tradition and innovation.

    https://www.brooktherm.co.uk/ (opens in new tab)

    After this apprenticeship

    Possibility of a full-time position upon successful completion of the apprenticeship.

    Ask a question

    The contact for this apprenticeship is:

    WIRRAL METROPOLITAN COLLEGE

    The reference code for this apprenticeship is VAC1000283975.

    Apply now

    Closes in 23 days (Sunday 24 November at 11:59pm)

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