Customer Service Apprenticeship

4D FLOORS LIMITED

4 Hastingwood Industrial Park, Wood Lane, B24 9QR

Closes in 7 days (Friday 8 November)

Posted on 24 October 2024

Print

Contents

Summary

This is fantastic opportunity to start your career in a busy office-based environment, answering calls and dealing with queries that arise.

Annual wage
£12,480 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
9:00am to 5:30pm - Monday to Friday.

37 hours a week

Possible start date

Monday 18 November

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties will include: (Not Limited to)
• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customer verifications
• Set up new customer accounts
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer interactions and transactions

Where you’ll work

4 Hastingwood Industrial Park, Wood Lane

B24 9QR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE NVQ TRAINING CENTRE LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Teaching and learning the skills, knowledge and behaviours within Customer Services

    More training information

    • L2 Customer service practitioner Apprenticeship Standard 

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • Maths (grade 4)
    • English (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Administrative skills
    • Communication skills
    • IT skills
    • Organisation skills

    Other requirements

    Can you travel to the location for the required start time?

    About this company

    We are an innovative Claim Validation specialist exclusively dedicated to the creation and fulfilment of improved services to both insurers and policyholders. Our team have been responsible for delivering outstanding solutions for all types of goods in the supply chain to insurers and policyholders for over 30 years and offer impartially, accuracy, transparency and professionalism with integrity, treating all customers fairly. We have grown from a flooring and furniture validation and restoration provider, to cover all aspects of contents care.

    After this apprenticeship

    • Outstanding prospects for a genuine career with 4D Floors Ltd, if the candidate works hard and proves to be an asset to the company there is every possibility to progress to a full-time position

    Ask a question

    The contact for this apprenticeship is:

    THE NVQ TRAINING CENTRE LIMITED

    The reference code for this apprenticeship is VAC1000283889.

    Apply now

    Closes in 7 days (Friday 8 November)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.

    Company’s application instructions

    Please click on the link below to apply