Customer Service Apprentice

Summary

The customer service role in a café involves welcoming customers, taking and delivering orders, handling payments, and addressing any issues or complaints. It also includes keeping the café clean, promoting menu items, and collaborating with the team to ensure smooth service and a positive customer experience.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Mon- Friday
37 hours a week
Possible start date: Sunday 24 November
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Greeting Customers: Welcoming customers with a friendly attitude and making them feel comfortable.
Taking Orders: Accurately recording customer orders, whether at the counter, at the table, or through a mobile ordering system.
Serving Food and Drinks: Delivering food and beverages to customers in a timely manner, ensuring quality and presentation are maintained.
Providing Menu Information: Offering details about the menu, including daily specials, dietary options, and recommendations based on customer preferences.
Handling Payments: Processing payments, managing cash or card transactions, and providing correct change or receipts.
Addressing Customer Complaints: Listening to and resolving any customer issues or complaints promptly and professionally.
Maintaining Cleanliness: Ensuring that tables, counters, and seating areas are clean and tidy, and that used dishes are cleared away quickly.
Upselling and Promoting: Suggesting additional items or promotions to enhance the customer’s experience and increase sales.
Assisting with Special Requests: Accommodating customer needs, such as altering orders for dietary requirements or adjusting seating arrangements.
Team Collaboration: Communicating effectively with kitchen staff, baristas, and other team members to ensure smooth service.
Refilling Supplies: Restocking items like napkins, condiments, and cutlery as needed throughout the day.

Where you’ll work

Lighthouse Counselling Centre

24-26 Salop Street

Dudley

West Midlands

DY1 3AT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

JUNIPER TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service at level 2
Functional Skills in maths and English, if required
Off-The-Job Training at 20% will be completed at the work place.

Requirements

Essential qualifications

GCSE in:

English (grade D, 3 or FS Level 1)
Maths (grade D, 3 or FS Level 1)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Team working
Creative
Patience

About this company

We will bring people together from all backgrounds and ages by providing drop in cafes around focused supportive events.

https://www.dudleycounsellingcentre.co.uk/lighthouse-cafe (opens in new tab)

After this apprenticeship

Full time position can be offered to the right canidate

Ask a question

The contact for this apprenticeship is:

JUNIPER TRAINING LIMITED

Thomas Ruston

thomas.ruston@junipertraining.co.uk

07739678213

The reference code for this apprenticeship is VAC1000283871.

Apply now

Closes tomorrow (Saturday 23 November at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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