ICT Apprentice

BEDALES SCHOOL

PETERSFIELD, GU32 2DG

Closes in 5 days (Wednesday 6 November)

Posted on 24 October 2024


Summary

Come and start your IT career by joining a fantastic ICT department at Bedales who offer on-the-job training and the opportunity to experience a well-funded, modern ICT environment set in a wonderful, rural location within a role that offers a huge number of benefits and training opportunities to help launch your ICT career.

Annual wage
£12,480 to £22,308 a year

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
This post works all year round, two thirds of which are during term when teaching is taking place and also during the school holidays. You will be required to work 7.5 hours per day, 5 days a week, working your hours between 07:00 and 18:00.

37 hours a week

Possible start date

Wednesday 1 January

Duration

4 years

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You will be responsible for:

     ·     Maintaining the printer and photocopying estate, resolving issues and liaising with suppliers to ensure they are optimised and                  working for all staff

Resolve day-to-day ICT queries & technical issues with an emphasis on maintaining equipment utilised by staff and pupils (e.g. PCs, laptops, printers, photocopiers, scanners, audio/visual systems, telephones and other hardware) whilst supporting audio visual requirements at regular and impromptu school events

 

Where you’ll work

BEDALES SCHOOL

CHURCH ROAD

STEEP

PETERSFIELD

GU32 2DG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

PETA LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Your training plan

    Full training provided by PETA, Cosham & opportunity to claim back travel to and from training.

    Requirements

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Analytical skills
    • Team working
    • Patience

    Other requirements

    As the role involves unsupervised & regular contact and interaction with students during the course of undertaking normal duties on a day-to-day basis, in a variety of settings, the post holders is expected to adhere to and fully comply with the school’s Safeguarding Policy

    About this company

    Bedales School is a unique educational establishment, set in the beautiful Hampshire countryside. Our aim is to create an environment where questioning, divergent thinking and freedom to learn from mistakes are all encouraged. Central to our success is the sense that each person is a member of our community whose voice is entitled to be heard and treated with respect. Both our staff and students expect of each other the best kind of relationships – co-operative, authentic and trustful.

    https://www.bedales.org.uk/about-us/job-vacancies (opens in new tab)

    Company benefits

    22 days holiday plus 8 bank holidays Free lunch during term time  Free on-site parking Funded Healthcare Cash Plan Pension with Royal London Salary Extras Benefits Platform Employee Assistance Programme

    After this apprenticeship

    • ICT Technician
    • Senior ICT Technician
    • Network Manager

    Ask a question

    The contact for this apprenticeship is:

    PETA LIMITED

    recruitment@bedales.org.uk

    01730 711556

    The reference code for this apprenticeship is VAC1000283859.

    Apply now

    Closes in 5 days (Wednesday 6 November)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.

    Company’s application instructions

    For further detail and to apply, please visit the recruitment portal on the Bedales Schools website: https://www.bedales.org.uk/our-schools/about-bedales/job-vacancies