Apprentice Aftersales Advisor

Summary

This is a fantastic opportunity for anyone wanting a customer service career in the motor industry. We have a fantastic success rate regarding our apprentices now in a Career for Life with Stoneacre, some even in senior positions. We have our own training academy with lead occupational tutors to teach you the knowledge and skills to succeed.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday, may include Saturdays. Hours dependent on individual dealership. Typical day is 8.30am – 5.30pm.
40 hours a week
Possible start date: Sunday 1 December
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Responsibilities include but are not limited to:

· Advise customers about necessary Service / Parts for routine maintenance / repairs

· Answer telephone queries and respond to customers’ needs

· Collect data from customers to facilitate and qualify the customer service or repair requirements

· Prepare repair order documents including pricing up parts required

· Deal with queries and complaints in a professional manner

· Demonstrate consistent good customer service

Where you’ll work

Cobridge Road

Hanley

Stoke-on-Trent

ST1 5LG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DECIDEBLOOM LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

· This is an incredible opportunity for anyone wanting a career in the motor industry. At the end of the apprenticeship, you will achieve a qualification in Customer Service at level 2

· Functional Skills in maths and English, if required

· This could lead to future opportunities for senior roles and further development within the group. Across the 12 months, you will have lots of training which will support you to gain the right skills and knowledge to succeed. Training schedule has yet to be agreed. Details will be made available at a later date.

Requirements

Desirable qualifications

GCSE or equivalent in:

English Mathematics (grade Grade 4 (A*-C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

Stoneacre Motor Group is one of the UK's fastest growing and most successful motor vehicle dealers. We have over 40 nationwide. Stoneacre Academy is the Award-Winning Training Department of Stoneacre Motor Group. We’ve already enrolled and completed 100s of apprentices who work in a variety of roles. Our philosophy at Stoneacre Academy is to create CAREERS FOR LIFE and offer sustainable, life-changing opportunities.

http://www.stoneacre.co.uk (opens in new tab)

After this apprenticeship

· This is a fantastic opportunity for anyone wanting a career. Our philosophy at Stoneacre is to create Careers for Life

· Learners, employees and staff are our most important assets. The success of our company depends on the development of a strong, effective team

· Stoneacre has its own accredited Automotive Academy with our specialised training programmes. We aim to inspire all individuals to achieve their ultimate goals through the Stoneacre Careers for Life programme

Ask a question

The contact for this apprenticeship is:

Stoneacre Motor Group

Rachel Harrison

Rachel.harrison@stoneacreacademy.co.uk

01405744201

The reference code for this apprenticeship is VAC1000283835.

Apply now

Closes in 8 days (Saturday 30 November at 11:59pm)

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