Apprentice Parts Retailer - Inchcape Lexus - Guildford

INCHCAPE RETAIL LIMITED

Surrey, GU1 1TB

Closes on Tuesday 31 December

Posted on 23 October 2024

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Contents

Summary

An Apprentice Parts Retailer co-ordinates parts sale to ensure that customers are always able to have the parts they require when they need them. You will use the company’s computer system to log stock movements and produce orders, liaise with colleagues and deal with enquiries from both trade and retail customers.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

Training course
Retailer (level 2)
Hours
Monday - Friday, 8.00am - 6.00pm. Saturdays may be needed on a rota basis.

40 hours a week

Possible start date

Sunday 5 January

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

If you enjoy working with people, like the idea of working hard to meet customer’s needs, enjoy working with computers and communication systems, then this is an exciting opportunity for you.

The Apprentice Parts Retailer coordinates all parts sales to ensure that customers and Technicians are always able to have the parts they require when they need them.

This involves:

  • Using the company’s sophisticated computer system to log stock movements and produce orders
  • Liaising with colleagues and customers
  • Developing selling skills to improve parts sales performance and dealing with enquiries from both trade and retail customers

Where you’ll work

Moorfield Road

Slyfield Industrial Estate

Guildford

Surrey

GU1 1TB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

PROVQ LIMITED

Your training course

Retailer (level 2)

Equal to GCSE

Course contents
  • Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
  • Serve customers in line with brand standards, legislation, business procedures and the values of the business.
  • Provide a retail service that balances the customers’ needs with additional linked products and services.
  • Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
  • Promote seasonal or local offers through in-store or online promotions.
  • Identify situations that may damage business reputation in line with company policy and escalate as required.
  • Maintain good merchandising to meet the needs of the business whilst ensuring safety.
  • Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
  • Use technology and applications to support sales and service ensuring that maintenance issues are reported.
  • Support team and colleague development through buddying and/or coaching.
  • Comply with regulations and legislation relevant to their role and business.
  • Contribute to continuous improvement activities which focus on improving sustainability within the business.
  • Handle complaints within remit or escalate as appropriate.
  • Support sales across a range of promotional events throughout the calendar year.

    • Your training plan

    If you are successful, you will be awarded:

    • Level 2 Retailer Apprenticeship Standard qualification
    • Functional Skills maths & English (if required)

    Please Note:

    • Off the job training is on a residential basis with 3 residential blocks and fortnightly online training
    • All travel and accommodation costs are covered by the employer

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English & Maths (grade C/4 or above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Number skills
    • Analytical skills
    • Logical
    • Team working
    • Initiative
    • Non judgemental
    • Patience

    Other requirements

    If you find people interesting; enjoy working with computers and related systems and enjoy a fast paced, constantly challenging environment, you’ll love this job. This is a sales and marketing role. It requires focus and an ability to work very well with people from a variety of backgrounds. You may be expected to work Saturdays on a rota basis

    About this company

    As part of Group 1, Inchcape Lexus offer state-of-the-art centres, designed to offer new and existing Lexus owners the opportunity to experience our amazing vehicles. Each member of the Lexus team is knowledgeable, friendly and highly trained, so you'll always get a warm welcome.

    https://www.inchcape.co.uk/lexus/ (opens in new tab)

    After this apprenticeship

    • A competent Parts Retailer has many transferable skills. 
    • Once qualified you will have access to further development opportunities within the company

    Ask a question

    The contact for this apprenticeship is:

    PROVQ LIMITED

    The Recruitment Team

    recruitment@provq.com

    01743 762044

    The reference code for this apprenticeship is VAC1000283804.

    Apply now

    Closes on Tuesday 31 December

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.

    Company’s application instructions

    Simply visit https://apprenticeshipfinder.co.uk/toyota/ and click apply. Complete the registration form and assessments in full and to the best of your ability.