Customer Service Apprentice

NOVA CATERING REPAIRS LTD

BRIERLEY HILL, DY5 2YX

Closes in 7 days (Friday 8 November at 11:59pm)

Posted on 23 October 2024

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Summary

We are looking for an Office Administrator to join our team, this is an Intermediate Level Apprenticeship. The successful candidate will participate in work-related tasks and duties, these will include answering the phone, sending emails, creating quotes, and more.

Annual wage
£9,984 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday: 9.00am - 5.00pm. Tuesday: 8.00am - 2.00pm. Wednesday: 11.00am - 5.00pm. Friday: 9.00am - 3.00pm.

30 hours a week

Possible start date

Monday 11 November

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You will be required to:

  • Answer the phone to customers and ensure customers are kept updated on the progress of their jobs
  • Email suppliers and customers
  • Record job information
  • Log information on our internal job management system
  • Allocate jobs to engineers
  • Create quotes and invoices
  • Order parts
  • Liaise with field engineers

Where you’ll work

UNIT 8

TALBOTS LANE TRADING ESTATE

TALBOTS LANE

BRIERLEY HILL

DY5 2YX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HALESOWEN COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    Level 2 Customer Service Apprenticeship Standard:

    • The successful applicant will be allocated with an assessor who will visit them in the workplace once every 6-8 weeks
    • Training schedule has yet to be agreed upon, further details will be made available at a later date

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade 3/D)
    • Math (grade 3/D)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Organisation skills
    • Customer care skills
    • Presentation skills
    • Administrative skills
    • Team working

    About this company

    Nova Catering Repairs offers repairs, installation, and maintenance checks of your commercial catering equipment, to restore your commercial kitchen back to its usual operation.

    After this apprenticeship

    • Potential permanent position on completion of the Apprenticeship
    • Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at a Professional level

    Ask a question

    The contact for this apprenticeship is:

    HALESOWEN COLLEGE

    Maadiyah Hamid

    mhamid@halesowen.ac.uk

    01216027741

    The reference code for this apprenticeship is VAC1000283778.

    Apply now

    Closes in 7 days (Friday 8 November at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.