Operations and Customer Service Advisor Apprentice

M O HOLDINGS LIMITED

Bristol, BS37 5NH

Closes on Monday 23 December

Posted on 23 October 2024

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Summary

An established but expanding courier business based in south-east London with an additional six offices in the Midlands and Southeast. As part of your role you will be answering customer calls, assisting with health and safety, understanding the customers needs and requirements, an exciting and varied role.

Annual wage
£16,000 a year

Minimum wage rates (opens in new tab)

£16,000 to £20,000 per annum depending on age and experience

Training course
Business administrator (level 3)
Hours
8:30am to 5.00pm, Monday to Friday.

40 hours a week

Possible start date

Monday 6 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The Role

  • Answering customer calls, liaising with service partners for queries in an efficient and timely manner.
  • Ensuring the delivery of a quality customer experience on each and every communication.
  • Communicating with suppliers to give our customer relevant updates and information.
  • Understanding the customer's needs and requirements and adapting an appropriate approach accordingly.
  • Responding to all calls and emails in a timely manner and to a high standard.
  • Booking on jobs.
  • Assisting customers with the company website.
  • Liaising with drivers.
  • Giving support to the Director and sales staff as needed.
  • Assisting with all health and safety.
  • Be proactive under pressure, show initiative in finding solutions for customers.
  • Keep a positive outlook in a role that can be challenging, maintaining a friendly telephone manner, and most of all enjoy what you do.
  • An option to get involved in sales.

The Candidate

They are looking for a reliable, self-motivated candidate, who is willing to learn and work as part of a team. They should have excellent attention to detail and be competent in IT with software skill that include Microsoft office. The candidate will be supported in learning how to use our operating systems including pallets, courier, and freight.

A UK Driver’s licence would be an advantage. This role will be supported by a Level 3 Business Administration Apprenticeship standard qualification supported by Starting Off.

Where you’ll work

Unit 4, Falcons Gate

Dean Road, Yate

Bristol

BS37 5NH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

STARTING OFF LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

    • Your training plan

    • Business Administration Level 3
    • Remote training delivery
    • Onefile
    • VLE
    • 6 hours of dedicated training time every week

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade 4/C)
    • Maths (grade 4/C)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Presentation skills
    • Administrative skills
    • Number skills
    • Analytical skills
    • Logical
    • Team working
    • Creative
    • Initiative

    About this company

    An established but expanding courier business based in south-east London with an additional six offices in the Midlands and Southeast. They are currently looking for an Operations and Customer Service Advisor Apprentice to join their busy logistics team. They pride themselves on offering a high level of customer service with a positive attitude towards their work and are now actively looking for a motivated, eager individual to join them as a Business Administration Apprentice in Bristol. This is an exciting opportunity for a graduate or someone who is looking to go into the transport industry.

    Company benefits

    28 days holiday including bank holidays, company pension, EAP.

    After this apprenticeship

    • Possible fulltime permanent position upon completion of the apprenticeship.

    Ask a question

    The contact for this apprenticeship is:

    STARTING OFF LIMITED

    Lucy Harris

    lucy.harris@startingoff.co.uk

    The reference code for this apprenticeship is VAC1000283769.

    Apply now

    Closes on Monday 23 December

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