Patient Care Adviser Apprentice Administrator

Summary

We are looking for a Receptionist Business Administration Apprentice to join our administration team in the medical centre. You will have great communication skills and be confident when dealing with others. Working as part of a friendly team, you will have a varied role to help the surgery run smoothly.

Annual wage

£12,313.60 a year

Minimum wage rates (opens in new tab)

£6.40 an hour

Training course

Business administrator (level 3)

Hours

Monday 8.30am - 6.00pm, Tuesday 8.30am - 8.00pm, Wednesday 8.30am - 6.00pm, Thursday 8.30am - 6.00pm and Friday 8.30am - 6.00pm.

37 hours a week

Possible start date

Monday 11 November

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Utilise electronic communication processes, as per the practice protocol
Answer the telephone as a priority
Book/cancel appointments
Take messages accurately and pass on in a timely manner
Organise home visit requests
Deal with general enquiries and verbal complaints
Open paper mail, date stamp immediately and sort.
To forward any queries relating to prescriptions to the Pharmacist/Medicine Management Coordinator
Give out pathology results to patients as required
Register new patients and temporary residents
Greet and direct patients and visitors
Organise translators
Respond to the needs of GPs, Nurses and Pharmacist to enable efficient clinics
Input and extract information from the Practice computer system
Update the clinical system with information e.g. smoking, ethnicity
Provide summary of patient records when requested
Action change of address notification
Any other filing, record keeping and distribution of documents as appropriate
Effectively liaise with Practice, Primary Care Organisations, patients and other external organisations to assist promptly with the resolution and administration of queries
Fully utilise EMIS Web and other IT systems
To fulfil the role of Practice Champion for a named area such as veterans, diabetes etc
Monitor and check tasks and work flows
Communicate effectively with the reception team to ensure policies and procedures are kept up to date
Keep directories and data bases up to date to ensure an efficient work flow
Demonstrate duties to new or less experienced staff
Resolve job related issues, including patient documentation and help resolve minor problems
Photocopying
Dealing with mail – internal and external
Attend meetings when required
To work safely at all times in accordance with legislation and Practice policies and procedures
Be flexible both in the availability and being able to cover for colleagues absent from work due to annual leave or sickness
To work as part of the Practice team and become involved in staff training of IT skills as necessary
Any other reasonable duties requested by the Managers or GP
This list is not exhaustive

Where you’ll work

FULWELL MEDICAL CENTRE

EBDON LANE FULWELL

SUNDERLAND

TYNE & WEAR

SR6 8DZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WOODSPEEN TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator - Level 3 standard.

Level 3 units included in the programme include:

The Organisation
Business Fundamentals
Decision Making
Project Management
Managing Performance

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade C/4 or above)
Maths (grade C/4 or above)

Desirable qualifications

GCSE or equivalent in:

Science (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

We provide comprehensive NHS primary care services to help you manage your health and well-being.

After this apprenticeship

A permanent position within the organisation

Ask a question

The contact for this apprenticeship is:

WOODSPEEN TRAINING LIMITED

Lesley Miller

lesley.miller@woodspeentraining.co.uk

07518909857

The reference code for this apprenticeship is VAC1000283578.

Apply now

Closes in 7 days (Friday 8 November)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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