Apprentice Service Advisor (within a car dealership)
RICHARD SANDERS LTD
KETTERING, NN16 9HU
Closes on Sunday 22 December
Posted on 22 October 2024
Contents
Summary
This is a fantastic opportunity for someone looking for a customer focused role working for a well-established and reputable car dealership, as part of your role you will be meeting and greeting customers, liaising with the technical team, booking in car services, and exciting and varied role.
- Annual wage
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£16,000 a year
Minimum wage rates (opens in new tab)
£16K per annum, rising to £18K after 6 months and £20K after 12 months (once fully trained).
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday 8am to 5:30pm + 1 in 3 Saturday morning rota 8.30am to 12.30pm.
40 hours a week
- Possible start date
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Sunday 5 January
- Duration
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1 year 6 months
- Positions available
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1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Meeting and greeting customers on arrival and dealing with them in a professional manner
- Booking in car services with customers over the phone and confirming on email/text
- Contacting customers with service updates and notifying customers if they require works to be done on their vehicles
- Dealing with customer queries and requests
- Liaising with the technical team on timeframes for service completions
- Processing service paperwork on the system
- General administration duties
Person specification:
Full UK Driving License is essential. The client is looking for someone who is articulate, a strong communicator, able to handle customers in a professional manner and very driven. Mature, flexible and eager to learn.
Where you’ll work
NORTHFIELD AVENUE
KETTERING
NN16 9HU
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
STARTING OFF LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
Your training plan
- Business Administration level 3
- Remote training delivery
- OneFile
- VLE
- 6 hours of dedicated training time every week
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
About this company
Established in 2002, the client proudly represents the Renault, Dacia, Nissan and Peugeot with franchises in Kettering and Northampton. They pride themselves in offering an exemplary level of service in all aspects of the business. This role will be based in the Kettering dealership and will involve providing a top-notch service to customers face-to-face and over the phone in an effective and professional manner.
After this apprenticeship
Possible full-time permanent position upon completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
STARTING OFF LIMITED
Sophie Charalambous
sophie.charalambous@startingoff.co.uk
The reference code for this apprenticeship is VAC1000283534.
Apply now
Closes on Sunday 22 December
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