Sales Support Apprentice

Bluecube Cloud Services Limited

Lincoln, LN1 3EE

Closes in 15 days (Saturday 16 November at 11:59pm)

Posted on 23 October 2024

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Summary

We are seeking a highly motivated Sales Support Apprentice to join our dynamic and fast-growing business. You will help in assisting the company’s growth plans and should possess excellent communication skills, strong organisational abilities and a customer-centric mindset. Full training will be provided for the chosen candidate.

Annual wage
£14,560 a year

Minimum wage rates (opens in new tab)

• A starting apprenticeship salary of £8 per hour with an additional OTE earning potential of £600 per month. Commission is uncapped and additional earnings beyond OTE are available. • Staff Pension Scheme includes employer contributions.

Training course
Customer service specialist (level 3)
Hours
Monday - Friday, 09:00 - 17:00

35 hours a week

Possible start date

Tuesday 26 November

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties will include, but will not be limited to:

Sales Activity:

  • Work with the sales team to generate enquiries through different internal and external marketing channels
  • Generate meeting appointments for the sales team through prospecting activities including telephone calls to prospective target clients
  • Collaborate with the sales team to prepare marketing collateral, proposals and agreements for prospective and existing clients

Customer Interaction:

  • Communicate with customers to address enquiries and provide product, service and account information
  • Maintain a high level of professionalism and courtesy in all customer interactions

Administrative Support:

  • Working with third party creative partners to prepare marketing materials across digital and print platforms
  • Co-ordinate logistics for sales meetings, including scheduling appointments
  • Assist in managing the sales funnel and pipeline and updating CRM (Customer Relationship Management) system with relevant information

Where you’ll work

103 Newport

Lincoln

LN1 3EE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LINCOLN COLLEGE

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

    • Your training plan

    • The successful candidate will work towards achieving their Apprenticeship Standard in Customer Service Level 3
    • A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course
    • This is a predominently work-based programme with College attendance required once a month
    • All learning will take place at the candidate's place of employment/College and within their contracted working hours

    Requirements

    Essential qualifications

    GCSE in:

    • English & Maths (grade A*/9 - C/4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Number skills
    • Logical
    • Team working
    • Creative
    • Initiative
    • Non judgemental
    • Patience

    About this company

    Bluecube is a leading MSP (Managed Service Provider) that has been established since 2008 and is based in Lincoln. Bluecube specialise in providing technology solutions to businesses throughout the UK. Bluecube’s portfolio of services includes IT services, business telephony and UC (Unified Communications) solutions, internet connectivity and mobile phone services. Bluecube offers guidance, solution architecture and support to businesses seeking to navigate the complex world of business technology. The company designs bespoke technology solutions for business, equipping clients with the necessary tools for communication & collaboration and to stay fully connected with their teams, clients and suppliers. Through continuous consultations, we ensure our clients have access to the latest market technology, coupled with in person and remote training to maximise their technologies potential. Bluecube, foster a collaborative and inclusive environment where every team member is valued and empowered to succeed. We prioritise innovation, integrity and customer satisfaction. The successful applicant will be part of a team that is passionate about delivering premium support and service excellence. We operate a clear training and progression path through to senior sales.

    https://bluecubecloud.com/ (opens in new tab)

    Company benefits

    • Staff Benefits Scheme includes discounts at various local and national retailers • A starting annual holiday allowance of 20 days (plus bank holidays) increasing to 25 days (plus bank holidays).

    After this apprenticeship

    • Excellent communication skills, both verbal and written.
    • Highly self-motivated
    • Strong attention to detail and ability to multitask in a fast-paced environment
    • Proficiency in MS Office Suite (ideal but not necessity)
    • Ability to work effectively both independently and as part of a team
    • Customer-focused attitude with a dedication to providing exceptional service

    Ask a question

    The contact for this apprenticeship is:

    LINCOLN COLLEGE

    Margaret Davis

    apprenticeships@lincolncollege.ac.uk

    01522 876284

    The reference code for this apprenticeship is VAC1000283475.

    Apply now

    Closes in 15 days (Saturday 16 November at 11:59pm)

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