IT Support Apprentice

Summary

IT Support Apprentice at Alcatel Submarine Networks.

Annual wage: £24,000 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Mon-Fri. Shifts tbc.
37 hours a week
Possible start date: Thursday 13 February
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Within the IT department, you will participate in the operation and support of ASN Tools, applications and environments. You will assist computer users by answering questions, resolving technical problems and maintaining company software and computer equipment.

Where you’ll work

Christchurch Way

Greenwich

London

SE10 0AG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LONDON SOUTH EAST COLLEGES

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Knowledge/Skills • Maintenance of repair of systems faults. • Support for the roll-out of installation and commission of new systems or upgrades • Installation and commission of networks • Maintenance and repair of network equipment • Installation, configuration or maintenance on ICT-related hardware and software. • Installation and commission of telecom networks • Maintenance or repair of telecom network equipment Behaviours • Work Professionally • Good Communication • Good Organisation • Self-Motivated

Requirements

Essential qualifications

GCSE or equivalent in:

Maths (grade 4)
English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Customer care skills
Problem solving skills

About this company

Alcatel Submarine Networks (ASN) is the world’s only fully integrated provider of turnkey submarine network solutions. Part of Nokia, we bring all of the products and know-how needed to design and build optical communications links across the world’s oceans. From new deployments to network upgrades, regional links to transoceanic infrastructure, we provide everything - from route selection and surveying through system design, manufacturing, installation and maintenance

After this apprenticeship

Within the IT department, you will participate in the operation and support of ASN Tools, applications and environments. You will assist computer users by answering questions, resolving technical problems and maintaining company software and computer equipment. Duties for the IT Apprentice: · User support (including PC software and hardware support, workstation imaging and deployment, deskside and remote support) · Complete assigned tickets to SLAs · Support the IT Team with deployments, tickets and projects · Help in the ASN infrastructure administration · Ensure compliance with standards & contribute to the knowledge base · Any other requirements deemed necessary by the IT Support Lead Main IT Technical environment: · Office 365 · Active Directory · CyberArk · SCCM/Imaging · Network patching

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