Customer Service Apprentice

Summary

You are customer-obsessed and passionate about fashion. You're genuine about wanting to deliver a shopping experience that helps our customers express their individuality, personality and unique style through fashion. You'll be part of a team that has fun, supports each other and delivers results.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Working hours to be agreed between successful candidate and line manager.
37 hours a week
Possible start date: Saturday 23 November
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Building close relationships to create our best work, together
Role-modelling our behaviours and demonstrate how proud you are to work for New Look
Being confident to express your ideas and opinions
Seeking out opportunities to learn and stretch yourself to fulfil your future potential
Showcase your personality, bringing fun and energy to the team around you
Ensuring the store environment is safe for our customers and colleagues by understanding your responsibility to follow all H&S procedures
Making our customer feel like they are shopping with one brand whether it's online or instore, ensuring a seamless customer journey
Maintaining a great looking store that excites our customers, making them come back again and again

Where you’ll work

Unit C2, Silverlink Retail Park

Silverlink

Wallsend

NE28 9ND

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LEARNING CURVE GROUP LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

The successful applicant will complete and obtain a Customer Service Practitioner Level 2 Qualification through Learning Curve Group.

You will be taught through:

4-6 weekly 1-2-1 Sessions with your tutor
20% Off the Job Training
The course is a 14-17-month programme
Please use this link to find out more about the qualification - Customer Service Practitioner Apprenticeship (learningcurvegroup.co.uk)
Functional Skills English and maths if required

Requirements

Desirable qualifications

GCSE or equivalent in:

English / Maths (grade A* - C / 9 - 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Logical
Team working
Initiative
Patience

About this company

n/a

After this apprenticeship

Upon completion of the qualification, there is the opportunity for a full-time role within the business.

Ask a question

The contact for this apprenticeship is:

LEARNING CURVE GROUP LIMITED

The reference code for this apprenticeship is VAC1000283409.

Apply now

Closes tomorrow (Friday 22 November)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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