General Surgery Administration Apprentice

The Royal Wolverhampton NHS Trust

Wolverhampton, WV10 0QP

Closes in 10 days (Monday 11 November)

Posted on 22 October 2024

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Contents

Summary

A great opportunity to join our General Surgery Administration Team. Whilst studying towards a level 2 qualification, you will also gain skills and experience of working in an administrative role within a hospital setting.

Annual wage
£12,480 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Full time, days to be confirmed. One day per week will be given for study leave.

37 hours a week

Possible start date

Saturday 30 November

Duration

1 year 3 months

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Administrative support such as filing, scanning, typing, data input
  • To assist and deal with enquiries using various forms of communication
  • Respond to emails, correspondence and telephone calls
  • Liase with other departments in a timely, friendly and proffesional manner
  • Provide administrative support during meetings, including preparing agendas and taking accurate minutes
  • To input, retrieve and update information and records as required

Where you’ll work

New Cross Hospital

Wolverhampton Road

Heath Town

Wolverhampton

WV10 0QP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CITY OF WOLVERHAMPTON COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    Level 2 Customer Service Practitioner apprenticeship standard.

    Requirements

    Essential qualifications

    GCSE in:

    • English Language (grade 4/C)
    • Maths (grade 4/C)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Presentation skills
    • Administrative skills
    • Number skills
    • Analytical skills
    • Logical
    • Team working
    • Non judgemental
    • Patience

    About this company

    The Royal Wolverhampton NHS Trust is one of the largest NHS Trusts in the West Midlands providing primary, acute and community services. We have been nationally recognised for providing excellence in healthcare; we are home to the busiest and most technologically advanced Cardiac Centre in the West Midlands.

    After this apprenticeship

    Can apply for a banded position within the Trust on completion of apprenticeship

    Ask a question

    The contact for this apprenticeship is:

    CITY OF WOLVERHAMPTON COLLEGE

    The reference code for this apprenticeship is VAC1000283406.

    Apply now

    Closes in 10 days (Monday 11 November)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.