Business Administration Level 3 Apprenticeship
Gateshead Medical Group
TYNE & WEAR, NE8 1NR
Closes in 3 days (Monday 4 November)
Posted on 22 October 2024
Contents
Summary
The purpose of the role of Medical Receptionist is to prove efficient and effective reception and clerical support to the Practice, exercising absolute discretion and confidentiality, to ensure the smooth running of surgeries and other services provided to patients.
- Annual wage
- £12,480 a year
- Training course
- Business administrator (level 3)
- Hours
-
The post is Full Time 37.5 hours per week over 4 days Monday to Friday on a rota basis. Usually, 10 hours per day for 3 days, 7.5 hours per day 1 day with a rotating day off.
37 hours a week
- Possible start date
-
Wednesday 4 December
- Duration
-
1 year 6 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Dealing with all appointments and patient requests, ensuring that surgery time is effectively utilised, allocating prebook able and urgent appointments appropriately and monitoring the flow of patients during surgeries.
- Carrying out all clerical tasks to prepare for surgery sessions, ensuring that clinical staff have the patient documentation necessary to undertake consultations and procedures efficiently.
- Providing a comprehensive reception service, responding to a range of enquiries in a polite and efficient manner, adhering to practice protocols and dealing with difficult situations in a calm and controlled manner.
- Dealing with all telephone requests and enquiries in a courteous and efficient manner, referring callers to appropriate personnel and ensuring messages are relayed and in a timely manner, particularly those requesting urgent advice.
- Dealing with prescribing requests, ensuring that scripts are approved, prepared, signed, and ready for issue within agreed timescales or, if the patient needs to be seen, arranging appropriate follow-up.
Where you’ll work
PRINCE CONSORT RD
GATESHEAD
TYNE & WEAR
NE8 1NR
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
GATESHEAD COUNCIL
Your training course
Business administrator (level 3)
Equal to A level
Course contents
Your training plan
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Administrative skills
About this company
We are a friendly, dynamic and caring practice delivering high quality, patient centered care to more than 10,000 patients from our modern premises in central Gateshead. We pride ourselves in providing a supportive and motivating environment for our staff and believe that getting our work life balance right, creates a happy, healthy and engaged team.
After this apprenticeship
To secure a permanent position with scope to apply for any promotions.
Ask a question
The contact for this apprenticeship is:
GATESHEAD COUNCIL
The reference code for this apprenticeship is VAC1000283373.
Apply now
Closes in 3 days (Monday 4 November)
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After signing in, you’ll apply for this apprenticeship on the company's website.