Customer Service Apprentice

Summary

This is a fantastic opportunity for a career in, Internal Sales, Customer Experience and Training & Maintenance at Evac+Chair, We are global leaders in emergency evacuation chairs, based in Solihull.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Customer service specialist (level 3)
Hours: 37.5 Shifts: Monday to Friday
37 hours a week
Possible start date: Wednesday 1 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

· Answering calls, taking messages and forwarding

· Data entry – Excel, Prospect

· Sales order processing

· Loading customer enquiries

· Building customer contracts

· Responding to emails, enquiries, webchat (internal and external)

· Diary invites

· General office maintenance duties

· Inbox management

· Department liaison

· Meeting and greeting visitors, organising drinks and lunch

· Attending College lectures and workshops

· Completing to a high standard assignments and course work

Where you’ll work

UNIT 4

CONNEXION

CENTRAL BOULEVARD

BLYTHE VALLEY PARK

B90 8AW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SOLIHULL COLLEGE AND UNIVERSITY CENTRE

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice

Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches

Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements

Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes

Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy

Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps

Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction

Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs

Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer

Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format

Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it

Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service

Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome

Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps

Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions

Service Improvement: Make recommendations based on your findings to enable improvement

Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

Office based

About this company

Evac+Chair is the original manufacturer and global leader in emergency evacuation chairs for the mobility impaired. Independently tested and proven to be the safest and fastest means of evacuation, Evac+Chair is trusted and relied upon in emergency situations to assist in saving people’s lives. At Evac+Chair International we have been designing and manufacturing life safety products for 40 years. Committed to pioneering innovation, we create a safer and more inclusive world, as our products are designed to assist in saving people’s lives. We have a global footprint and export to over 70 countries worldwide. We develop collaborative working relationships with our partners to deliver a consistent brand and service proposition, tailored to each country’s cultural requirements, yet support our global umbrella of providing solutions to protect people’s lives. Paraid is the leader in innovative medical transfer equipment, to help assist in saving lives in medical situations. We understand that many patient transfers are extremely challenging, and our aim is to provide solutions which protect patients and clinicians, during this critical stage of patient care. Working with NHS trusts, ambulance services and international partners, we provide bespoke neonatal, paediatric, and adult transfer equipment. We have a unique set of capabilities which come from a blend of in-house expertise, highly skilled designers, field technicians and production teams ensuring we deliver solutions that meet the tough demands of any medical environment. We offer a bespoke design service enabling our clients to work with our award winning and experienced R&D Team, to design products which meet their exact needs and provide the optimum transfer solution.

Company benefits

Birthday Leave Buy, sell Annual Leave scheme Active social Committee Dress Down Friday

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Learners will have the opportunity to progress into a full-time, permanent role with the company and may be able to further their qualifications leading to management qualifications.

Ask a question

The contact for this apprenticeship is:

EVAC&CHAIR INTERNATIONAL LTD

Laura O'Keeffe

laura.O'Keeffe@evacchair.co.uk

The reference code for this apprenticeship is VAC1000283364.

Apply now

Closes in 30 days (Sunday 1 December at 11:59pm)

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