Apprentice GP Practice Receptionist/Administrator
Woodville Surgery
Woodville, DE11 7JE
Closes in 4 days (Tuesday 5 November)
Posted on 22 October 2024
Contents
Summary
Join our friendly team at Woodville Surgery as an Apprentice GP Practice Receptionist/Administrator. You'll gain valuable skills in customer service, administration, and healthcare, while supporting the smooth running of our busy GP practice. This is a fantastic opportunity to start a career in healthcare, providing high-quality patient care.
- Annual wage
- £12,480 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Full-time – Up to 37.5 hours per week, Mon-Fri. Morning and afternoon, shifts between 8am-6:30pm TBC.
37 hours a week
- Possible start date
-
Friday 22 November
- Duration
-
1 year 1 month
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
You’ll be an essential part of our team, ensuring patients receive a high level of service and support. You’ll develop skills in customer service, administration, and the use of healthcare systems while working in a dynamic environment.
Your main duties will include:
- Handling incoming telephone calls, managing appointments, and dealing with patient enquiries.
- Assisting with patient registration, processing repeat prescriptions, and managing patient records.
- Performing administrative tasks, such as scanning and coding correspondence, and supporting the team with daily office duties.
- Communicating effectively with patients, carers, staff members, and external services to ensure a positive patient experience.
- Following practice policies and procedures, including maintaining confidentiality and safeguarding personal data.
- Supporting the surgery team during busy periods and contributing to the overall smooth operation of the practice.
Where you’ll work
Burton Road
Woodville
DE11 7JE
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BURTON AND SOUTH DERBYSHIRE COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
Level 2 Customer Service Practitioner apprenticeship standard.
Level 1/2 Functional Skills in maths and English (if required).
This apprenticeship is delivered through a combination of Work Based Assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.
Requirements
Desirable qualifications
GCSE or equivalent in:
- Maths and English (grade 4/C or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Attention to detail
- Communication skills
- Customer care skills
- Non judgemental
- Organisation skills
- Presentation skills
- Problem solving skills
- Team working
- Time-Management
Other requirements
Offer will be subject to a satisfactory DBS
About this company
We’re an NHS GP Surgery in Woodville, Swadlincote. Our vision as a practice is to increase clinical capacity to provide high quality and timely primary care services to an ever-growing local population.
After this apprenticeship
Upon successful completion of the Level 2 Customer Service Practitioner apprenticeship, for the right candidate, there may be an opportunity for a permanent position within the practice. This could lead to further training and career development.
Ask a question
The contact for this apprenticeship is:
BURTON AND SOUTH DERBYSHIRE COLLEGE
The reference code for this apprenticeship is VAC1000283303.
Apply now
Closes in 4 days (Tuesday 5 November)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.
Company’s application instructions
Please click on the link below to apply