FACILITIES & MAINTENANCE APPRENTICE

Summary

Hertford Town council are looking for a facilities and maintenance apprentice to join their team.

Annual wage: £16,591.90 a year
Minimum wage rates (opens in new tab)
Training course: Facilities services operative (level 2)
Hours: Monday - Friday, shifts to be confirmed
37 hours a week
Possible start date: Sunday 1 December
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

MAIN DUTIES:

To assist with basic caretaking responsibilities including locking and unlocking of buildings, routine maintenance to doors, locks, lighting etc.
To assist with basic repairs and maintenance of the buildings such as painting and changing light bulbs and oversee external contractors where required.
General tidying up of the frontages of the buildings and other property, keeping signs, door furniture and notices maintained and clean of graffiti and dirt, assisting cleaning staff, keeping janitorial stores controlled and offices, toilets and kitchens stocked with supplies, ensuring that refuse is properly disposed of and refuse collection arrangements are in place.
To assist with setting up function rooms for meetings, weddings and events, ensuring that these tasks are carried out to a high standard of health and safety and comfort for users.
To assist with the weekly inspection and testing of fire and other alarms and that the details are recorded accurately in the log-book.
To marshal community events and assist with litter picking, setting up amenities, displaying promotional material, setting up music systems, set out tables, chairs, gazebos, staging etc. (Overtime or time off in lieu will be given for weekend / evening working)

OTHER DUTIES:

To litter pick the grounds on a twice daily basis and to liaise with the Council’s grounds maintenance contractors concerning issues within the Castle Grounds.
To provide reception cover when required.
Assisting with general maintenance work at the Cemetery, closed Churchyards, allotments and around the town as required (such as painting, strimming grass, sweeping, tidying, cleaning noticeboards)

Where you’ll work

Hertford Town Council, The Castle

Hertford

SG14 1HR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE WKCIC GROUP

Your training course

Facilities services operative (level 2)

Equal to GCSE

Course contents

Comply with relevant health, safety and environmental legislation (Health and Safety at Work etc Act 1974) e.g. logging incidents, posting/distributing health and safety notices, checking fire extinguishers, fire alarms, confirming that checks have been carried out, use of PPE

Comply with other relevant legislation e.g. food safety, employment rights and responsibilities, data protection, equality, diversity and inclusion

Comply with standard operating procedures (SOPs) e.g. permits to work, contractor risk assessments, safe systems of work, site inductions

Carry out health and safety checks in accordance with SOPs

Report the findings of health and safety checks in accordance with SOPs

Identify risks, hazards and threats to people, property and premises in accordance with SOPs

Act on the findings of health and safety checks in accordance with SOPs

Implement site emergency and evacuation procedures in accordance with SOPs e.g. acting as emergency evacuation marshal, submitting evacuation plans and reports/audits

Report on the actions taken in accordance with SOPs

Collaborate with other colleagues (e.g. security officers, cleaning operatives, receptionists, engineers and catering staff) in accordance with SOPs

Respond to customers’ queries and incidents in accordance with SOPs

Take action that is appropriate to the nature of the FM query (e.g. clarifying straightforward contractual/SLA queries, referrals/escalation)

Deal with complaints in accordance with SOPs

Keep customers informed of developments, issues and delays in accordance with SOPs

Apply policies in sustainability and corporate social responsibility in accordance with SOPs

Identify areas for improvement in sustainable and corporate social responsibility performance in accordance with SOPs

Make practicable suggestions for improvements to corporate social responsibility performance in accordance with SOPs

Operate the stock management system in accordance with SOPs e.g. stock checking, replenishment, stock ordering

Confirm the correct functioning of equipment used to deliver FM services in accordance with SOPs (e.g. franking machines, reprographics equipment, cleaning equipment, vending machines, catering trolleys, radios, walkie-talkies etc.)

Report the findings of premises and equipment inspections in accordance with SOPs

Carry out quality assurance checks in accordance with SOP's to ensure that FM services are delivered to the required standard.

Deal with feedback or escalate issues beyond their level of authority in accordance with SOP's

Collect FM-related information from a variety of sources (e.g. from BMS, helpdesk or in-house systems) in accordance with the task specification

Collate FM and health and safety information as specified (e.g. preparing preliminary reports such as energy usage and sustainability, heating systems, lighting systems, security and access systems) in accordance with the task specification

Identify and report on opportunities for improvement from information collected in accordance with the task specification using appropriate software applications and communication platforms

Provide support to the access management system in accordance with SOPs (e.g. ID checks, key authorization, security marking, security access data, building security alarm systems (access, CCTV etc)

Ensure communal areas meet required standards of cleanliness and presentation in accordance with SOPs (e.g. cleanliness checks, keeping the area tidy and free from hazards, maintaining the currency of publicity displays, dealing with post, deliveries and laundry, acting as a traffic marshal, removing rubbish etc)

Greet and treat visitors in accordance with SOPs

Ensure service areas are maintained in accordance with SOPs for cleanliness and hygiene (e.g food preparation areas, control rooms, compactors and refuse areas)

Support others through the provision of reception services, events organisation, hospitality and catering, room set-up and restoration in accordance with SOPs and the task specification

Report issues and problems in accordance with SOPs

Log jobs and arrange for repairs and engineering maintenance in accordance with SOPs

Carry out inspections of premises and facilities to ensure the correct functioning of buildings and plant equipment in accordance with SOPs e.g. access systems, temperature checks, repairs carried out

Carry out minor repairs and maintenance or ensure that they have been carried out in accordance with SOPs e.g. changing toner, changing batteries, replenishing stationary, PPM audits

Report the correct operation of FM buildings and equipment in accordance with SOPs

Keep asset registers up-to-date (checks, reconciliation, record keeping) in accordance with SOPs

Complete and keep up-to-date personal development plans

Keep FM-related skills up-to-date

Keep FM-related knowledge up-to-date

Manage customer expectations in accordance with SOPs and organizational expectations

Communicate with customers confidently and clearly using communication methods that are appropriate to the situation in accordance with organizational expectations

Support the project team constructively and in a way that engenders positive relationships in accordance with organizational expectations

Report on the extent that objectives have been met and escalate any issues in accordance with organizational expectations

Your training plan

Facilities services operative level 2. Training schedule has yet to be agreed. Details will be made available at a later date.

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Attention to detail
Organisation skills
Physical fitness

Other requirements

The hired candidate will report to: CIVIC ADMINISTRATION MANAGER (VIA SUPERVISOR). SALARY BETWEEN: £16,591.90 to £22,071.09

About this company

The Town Council, located at Hertford Castle in the heart of the town, is responsible for a number of local services, facilities and the wellbeing of the local community. The work of the council includes the delivery of services, improving quality of life and giving the community a voice for residents in Hertford, Bengeo and Hertingfordbury village. The diverse range of services provided include allotments on six sites, maintenance of Hertford cemetery and the closed churchyards, providing town centre CCTV cameras and the maintenance of the war memorial amongst others. The Council also run a programme of community events throughout the year in both the grounds of Hertford Castle and within the town centre. It promotes tourism to the county town through the Town and Tourist Information Centre, the business development of the town centre and has a number of grants available, up to £10,000, to help fund community projects. The elected councillors, from Bengeo, Sele, Castle and Kingsmead wards, attend regular meetings to discuss local matters, including planning within the parish boundary of Hertford, neighbourhood plans, and tourism and leisure within Hertford.

http://www.hertford.gov.uk (opens in new tab)

After this apprenticeship

Further opportunities may be available after apprenticeship. Potential for employment within the industry, or seek further education once qualified.

Ask a question

The contact for this apprenticeship is:

HERTFORD TOWN COUNCIL

Nick Kirby

nick.kirby@hertford.gov.uk

01992 552885

The reference code for this apprenticeship is VAC1000283223.

Apply now

Closes in 14 days (Friday 15 November)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Cookies on Find an apprenticeship

Contents