Customer service apprenticeship level 3 with award winning company in Blythe Valley Solihull

EVAC&CHAIR INTERNATIONAL LTD

BLYTHE VALLEY PARK, B90 8AW

Closes in 6 days (Friday 8 November at 11:59pm)

Posted on 21 October 2024

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Contents

Summary

Are you looking to start a career in business and customer service while training with Solihull College? This is a fantastic opportunity for a career in one of the following team’s business, Internal Sales, Customer Experience and Training & Maintenance at Evac+Chair, global leaders in emergency evacuation chairs, based in Solihull.

Annual wage
£12,480 a year

Minimum wage rates (opens in new tab)

Dependant on age

Training course
Customer service specialist (level 3)
Hours
Type: Permanent Hours: 37.5 Shifts: Monday to Friday, working hours TBC

37 hours a week

Possible start date

Monday 11 November

Duration

1 year 6 months

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Answering calls, taking messages and forwarding
  • Data entry - Excel, Prospect
  • Sales order processing
  • Loading customer enquiries
  • Building customer contracts
  • Responding to emails, enquiries, webchat (internal and external)
  • Diary invites
  • General office maintenance duties
  • Inbox management
  • Department liaison
  • Meeting and greeting visitors, organising drinks and lunch
  • Attending college lectures and workshops
  • Completing to a high standard assignments and course work

Where you’ll work

UNIT 4

CONNEXION

CENTRAL BOULEVARD

BLYTHE VALLEY PARK

B90 8AW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SOLIHULL COLLEGE AND UNIVERSITY CENTRE

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

    • Your training plan

    Training will be provided by Solihull College, and an assessor will be allocated to support you. Coaching in the workplace, on teams as well as scheduled sessions at the Solihull campus and time spent training will be part of the agreed working hours. At the end of your training, you will complete a showcase of evidence, a practical observation and a professional discussion to achieve level 3 Customer Service Specialist apprenticeship.

    Requirements

    Essential qualifications

    GCSE in:

    • Minimum of 5 GCSE's including Maths & English (grade 4 or above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Team working
    • Initiative
    • Self-Motivated
    • Time Management
    • Desire to learn new skills

    Other requirements

    Office based

    About this company

    Saving and protecting lives since 1982, Evac+Chair are the global leader in emergency evacuation chairs, for the mobility impaired. Independently tested and proven to be the safest and fastest means of evacuation, Evac+Chair are trusted and relied upon in emergency situations to assist in saving people’s lives. Based On Blythe Valley Business Park in Solihull we are an award-winning company seeking new team members who are looking for a career.

    https://www.evacchair.co.uk/evacuation-chairs/ (opens in new tab)

    Company benefits

    Competitive salary reviewed annually, 25 days holiday plus bank holidays, Birthday leave, Christmas shut down, Personal development and training, Dress down Fridays, Free onsite parking, and an active social committee.

    After this apprenticeship

    Learners will have the opportunity to progress into a full-time, permanent role with the company and may be able to further their qualifications leading to management qualifications.

    Ask a question

    The contact for this apprenticeship is:

    SOLIHULL COLLEGE AND UNIVERSITY CENTRE

    Elaine Reeves

    Elaine.Reeves@solihull.ac.uk

    01216787000

    The reference code for this apprenticeship is VAC1000283221.

    Apply now

    Closes in 6 days (Friday 8 November at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.