Tech Support Apprentice

Summary

Are you motivated and ambitious? Looking to start a career in technology? Join our tech support team here at Bromford! As a tech apprentice you’ll become the first point of contact for Bromford colleagues facing technical issues, offering friendly and proactive support.

Annual wage

£25,000 a year

Minimum wage rates (opens in new tab)

Planned salary increase in year 2

Training course

Digital support technician (level 3)

Hours

Monday to Friday, 9.00am to 5.00pm.

37 hours a week

Possible start date

Monday 6 January

Duration

2 years

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Provide technical assistance to our colleagues
Adopt a friendly, engaging and “can do” approach to all Bromford colleagues
Assist with the setup, configuration, and maintenance of IT equipment, including desktops, laptops, printers, and mobile devices.
To answer and provide technical support to Bromford colleges via phone email or remote assistance, providing first time fix resolution

Where you’ll work

Shannon Way

Ashchurch

Tewkesbury

GL20 8ND

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BPP PROFESSIONAL EDUCATION LIMITED

Your training course

Digital support technician (level 3)

Equal to A level

Course contents

use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.

use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.

apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.

provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols

operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases

communicate effectively through a variety of different channels using terminology appropriate to the audience

use digital resources to extend own knowledge and skills relevant to their role

risk assess the organisational impact of decisions that they take

use digital systems to identify productivity and performance improvements

use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice

maintain system security in line with organisational policies.

support digital operations or digital change and transformation activities.

investigate application problems and enable resolution to maintain productivity and improve quality of service.

coach and guide stakeholders to develop their applications skills to use digital systems effectively.

monitor data to analyse systems use and provide insights to recommend use or applications developments.

support customers in the use of information, products and services through digital channels.

diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.

maintain end-user systems physically or remotely. For example: software, hardware or operating systems

provide and direct end-users to tools and resources to help them to resolve their digital problems.