IT Technician Apprentice

BEAUMONT SCHOOL

ST ALBANS, AL4 0XB

Closes in 14 days (Friday 15 November at 11:59pm)

Posted on 22 October 2024


Summary

To contribute to the effective operation of the school by facilitating the smooth running of the schools IT systems and providing first line support and advice to staff and students,

Annual wage
£17,000 a year

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
(8am-4pm Monday - Thursday and 8.00am -3.30pm on Friday)

37 hours a week

Possible start date

Monday 6 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To contribute to the effective operation of the school by:

  • Facilitating the smooth running of the schools IT
    systems
  • Providing first line support and advice to staff and
    students
  • Providing support and maintenance for network
    hardware and soft ware, including classroom
    support
  • Provide technical and AV support for events
  • Support in house training as and when required
  • Support delivery of small projects

 

IT Support

Support IT Network Manager with help desk including:

  • Act as a point of contact for first line help desk requests, responding appropriately to resolve requests, in a timely manner
  • Provide first line IT support services to staff and students on school related issues
  • Log all requests for IT Support time and maintain appropriate notes regarding any work carried out
  • Deal with priorities of tasking as agreed daily with IT Network Manager
  • Escalate support requests as necessary to ensure prompt resolutions
  • Keep staff / students informed as to progress of assigned tasks
  • Create new user accounts and delete accounts that are no longer required on all systems in use in the school
  • Perform regular room and equipment checks to provide maximum availability, keeping a log of faults found and informing the IT Network Manager of any issues that may affect the IT
    provision to the school
  • Assist with the repair process for chromebooks and laptops, logging and arranging repairs as necessary
  • Support IT Network Manager with maintaining and cleaning computers, projectors , AV equipment, printers / copiers including
  • Maintain student and staff printer credits - liasing with finance
    department in relation to student payments
  • Basic servicing of printers and reporting to a third party if additional maintenance or parts are required
  • Management of printing supplies
     

Media Support

Support IT Manager with Audio Visual Systems
including;

  • Provide first line support to staff/students using audio / visual equipment
  • Maintain and set up audio visual equipment for concerts and extra curricular events i.e parent information evenings,open evenings etc
  • Provide training on the Hall equipment and provide documentation as necessary
  • Liaise with lettings regarding outside hirings Audio / Visual requirements
  • Maintenance of classroom Interactive Screens and projectors

Where you’ll work

OAKWOOD DRIVE

ST ALBANS

AL4 0XB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

JUST IT TRAINING LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Your training plan

    • An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying
    • ICT (Information Communications Technician) level 3 apprenticeship standard
    • You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
    • Your training will include gaining a level 3 IT qualification

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade C/4 +)
    • Maths (grade C/4 +)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Presentation skills
    • Administrative skills
    • Analytical skills
    • Logical
    • Team working
    • Passion for ICT
    • Positive attitude
    • Motivated
    • Hard-working

    About this company

    Beaumont is a truly outstanding school which achieves the very highest levels of academic success across a broad and balanced curriculum, supported by excellent pastoral care. We are an 11-18, mixed, community school with Academy status, located on the east side of St Albans, with specialisms in Languages, Mathematics and Computing. The school provides an outstanding education where all students are encouraged to succeed and are given a wide range of learning and enrichment opportunities in which to ‘enjoy and excel’.

    After this apprenticeship

    Potential for permanent role after completion of apprenticeship for the right candidate.

    Ask a question

    The contact for this apprenticeship is:

    JUST IT TRAINING LIMITED

    Hello@justit.co.uk

    The reference code for this apprenticeship is VAC1000283123.

    Apply now

    Closes in 14 days (Friday 15 November at 11:59pm)

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