IT Apprentice

ACORN INSURANCE AND FINANCIAL SERVICES LIMITED

Liverpool, L2 8UD

Closes in 22 days (Thursday 21 November)

Posted on 21 October 2024


Summary

Are you ready to dive into the IT world with a dynamic, growing company? Acorn Insurance, a well-established provider of car, van, and home insurance across the UK, is offering a fantastic opportunity to join their IT team as an IT Support Apprentice.

Annual wage
£17,270 a year

Minimum wage rates (opens in new tab)

Opportunity for salary increases upon completion of your apprenticeship.

Training course
Information communications technician (level 3)
Hours
Monday to Friday on a 3 - week rolling rota between 09:00 – 21:00, with 1 in 4 Saturdays from 09:00 – 17:30.

37 hours a week

Possible start date

Monday 2 December

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Provide deskside and remote IT support to the business user base
  • Perform daily, weekly, and monthly system check processes to ensure smooth operations.
  • Troubleshoot and resolve network connectivity issues.
  • Act as the first point of contact for all IT issues, security incidents, and service requests.
  • Manage service and security incidents within a ticketing system, adhering to SLAs and meeting KPIs.
  • Escalate more complex issues to 3rd line infrastructure as necessary.
  • Monitor system and infrastructure availability and performance.

Where you’ll work

Oriel Chambers

5 Covent Garden

Liverpool

L2 8UD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BALTIC TRAINING SERVICES LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Your training plan

    Full training and support will be provided by your workplace mentor and the Baltic team.

    Information communications technician L3 Apprenticeship Standard.

    More training information

    This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Technician.

     

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade 5)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Problem solving skills
    • Team working

    About this company

    Acorn Insurance, a well-established provider of car, van, and home insurance across the UK, is offering a fantastic opportunity to join their IT team as an IT Support Apprentice. With over 40 years of experience in the insurance industry, Acorn is known for its exceptional customer service, competitive insurance policies, and innovative business solutions.

    Company benefits

    Free eye test vouchers and a contribution towards frames In-house competitions with exciting prizes. Cycle-to-work scheme Fresh fruit is delivered to the office twice a week. Café Nero Flexi points for free coffee.

    After this apprenticeship

    Upon completion of the apprenticeship opportunity to progress.

    Ask a question

    The contact for this apprenticeship is:

    BALTIC TRAINING SERVICES LIMITED

    Lauren Morton

    lauren.morton@balticapprenticeships.com

    The reference code for this apprenticeship is VAC1000283089.

    Apply now

    Closes in 22 days (Thursday 21 November)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.