Apprentice Administrator

Summary

At Summit Creative, making a positive impact is our mission. Our brand values - fun, passion and resourcefulness - guide everything we do, benefiting our clients, our partners, our team, and ourselves. Join our team, taking up some of the the administrative duties that support the smooth running of the business.

Annual wage

£13,312 a year

Minimum wage rates (opens in new tab)

Wage is a starting wage but can be discussed depending on ability and pay reviews will be held throughout apprenticeship.

Training course

Business administrator (level 3)

Hours

08.30 to 17:00 Monday to Friday.

40 hours a week

Possible start date

Monday 6 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Order Management:

Generate accurate quotes and manage the progression of orders in a timely manner.
Communicate order status updates to clients via email and phone conversations.
Relay relevant information from colleagues to clients.

Client Support:

Assist clients with queries and troubleshoot any issues they are facing.
Ensure clients receive high-quality, attentive support.
Liaise across departments to fulfill client support needs.

Process Improvement:

Identify ways to streamline processes to better serve clients.
Enhance efficiency and responsiveness in serving client needs.

Client Systems and Management:

Utilise the company CRM system to update and manage client information.
Generate quotes and track order progression in the CRM.
Utilise the MIS (Management Information System) to access and manage client data such as providing updated information

Team Collaboration:

Work closely with internal teams to meet project deliverables on time.
Collaborate with colleagues to satisfy client requirements and expectations.

Where you’ll work

6 Maisies Way

South Normanton

Alfreton

DE55 2DS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WEST NOTTINGHAMSHIRE COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.

You will experience a blended learning model.

You will gather learning evidence, journals and off-the-job records using your e-portfolio.

At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.

This is predominantly a work based programme which means that your learning will take place on the site of your employment and within your contracted working hours. We host supporting workshops (x9) regularly throughout the apprenticeship which you will attend in person at our Derby Road campus. Remote arrangements can be made when necessary. Monthly tutorials are held via Microsoft Teams.

More training information

L3 Business administrator Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Logical
Team working
Initiative

About this company

Summit Creative is a dynamic design and branding agency that specialises in crafting unique and impactful visual identities for a diverse range of clients. With a team of talented designers, strategists, and creative thinkers, they are committed to delivering bespoke solutions that elevate their clients' brands and help stand out in their market

https://www.summitcreative.co.uk/ (opens in new tab)

After this apprenticeship

Further apprenticeship at higher level or opportunities of other department roles.

Ask a question

The contact for this apprenticeship is:

WEST NOTTINGHAMSHIRE COLLEGE

Violet

apprenticeships@wnc.ac.uk

01623 900798

The reference code for this apprenticeship is VAC1000283005.

Apply now

Closes in 17 days (Sunday 8 December at 11:59pm)

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