Customs Team Administrator Apprenticeship

Summary

VQ Solutions, in collaboration with DB Schenker's Customs Department, is seeking an advanced level Business Admin Apprentice to join their team. This role presents an exciting opportunity for an ambitious individual to embark on a fulfilling career in business administration within the dynamic logistics industry.

Annual wage: £19,851 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday 9.00am - 5.30pm
37 hours a week
Possible start date: Monday 2 December
Duration: 1 year 1 month
Positions available: 2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Handle the information flow process
Ensure missing data is accounted for and flagged to ERCB team
Assist finance credit controllers to ensure the 'end to end' process of billing and revenue collection is complete
Liaising with customers via telephone and email
Ensure an efficient process of securing payments
Ensure clients and customers accounts are up to date and actioning anything that needs to happen
Resolving any Customs Issues
Recording data from both internal and external stakeholders
Support the Customs Team wherever possible to allow them to
concentrate on their core duties
Manage and evolve relationships with relevant internal and external customers
Ensure the provision of timely responses either written or verbally to all requests on any related issues to ensure the responsible team deliver a highly efficient quality service to all stakeholders

Due to the nature of the responsibilities within this team, a high level of accuracy and maturity is required at all times. You would need to be able to understand an instruction and be able to resolve it or delegate it correctly as well as be prepared to be adaptable to change.

Where you’ll work

Schenker House Unit 3 Lhr Portal Scylla Road London Heathrow Airport

Hounslow

TW6 3FE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

VQ SOLUTIONS LTD

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade Minimum C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Logical
Team working
Initiative
Good time management

About this company

At DB Schenker, we’re committed to providing innovative supply chain solutions that challenge the status quo. As a global industry leader with more than 140 years of logistics experience, we’re proud to support industry and trade in the global exchange of goods. We have 2100 location around the world and more than 76900 employees worldwide.

After this apprenticeship

DB Schenker has great progression routes upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

VQ SOLUTIONS LTD

Recruitment Team

recruitment@vqsolutions.co.uk

01423 740 006

The reference code for this apprenticeship is VAC1000282876.

Apply now

Closes in 23 days (Friday 29 November at 11:59pm)

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