Optical Assistant Apprentice - Otley Specsavers
SPECSAVERS OPTICAL SUPERSTORES LIMITED
Otley, LS21 3HN
Closes in 11 days (Tuesday 12 November)
Posted on 18 October 2024
Summary
Our apprenticeship scheme gives people of all ages the chance to boost their existing skillset and start an exciting new career, all whilst earning a full-time wage. We are currently looking for individuals who are enthusiastic about making a career in optics. Your role will include producing and repairing finished, quality-assured spectacles.
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Training course
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Optical assistant 2022 (level 3)
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Hours
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Full-time to include weekend working, with exact working days and hours to be confirmed.
37 hours a week
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Possible start date
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Sunday 1 December
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and
work alongside experienced staff.
What you’ll do at work
Day to day activities include:
- Producing customer orders from scratch
- Interpreting optical prescriptions and drawings
- Correcting faults and re-assembling of glasses
- Carrying out testing and adjustments
- Prepare and maintain materials and equipment
- You’ll also make sure that you are producing the highest quality assured product
Such benefits which you will receive for working with Specsavers are:
- Earn a salary whilst learning new skills
- Structured career opportunities for the future
- Get experience of full-time work and enjoy paid holidays
- Work for a friendly employer who values you
- Receive comprehensive and structured training
- Learn transferable as well as job-specific skills
Where you’ll work
7 Kirkgate
Otley
LS21 3HN
Training
An apprenticeship includes regular training with a college or
other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SPECSAVERS OPTICAL SUPERSTORES LIMITED
Your training course
Optical assistant 2022 (level 3)
Equal to A level
Course contents
Deliver customer service which aligns with company values, beliefs and purposes
Identify when and who to refer to when supervision is required such as ocular emergencies, screening, dispensing and collections of restricted categories
Work within the limits of policies, procedures, and regulated activity such as GDPR, NHS, GOC, Health and Safety at Work and safeguarding
Follow employer’s guidelines and expectations for presentation and team working
Identify and meet customer needs within the optical environment
Communicate with customers and the optical team to maximise understanding
Refer customers needing communication support such as language, hearing, visual or learning difficulties to appropriate services
Follow health and safety legislation in the optical environment including customer safety, hygiene, and infection control
Follow safe use instructions when using optical equipment such as adjustment tools, screening equipment and measuring equipment
Follow procedures and processes for first aid, accident and incident reporting or evacuations
Provide the benefits and limitations of the different services (e.g. sight tests, contact lenses) and extended services (e.g. minor eye condition services, low vision services) to the customers within the optical environment
Offer non-prescribed products such as contact lens solutions, common ophthalmic drops, ready readers, magnifiers, and other accessories to customers
Select appointments, recall information, appointment types and exemptions on the employer’s system, and maintain accurate records, e.g. customer details
Report and record ocular emergencies following correct employer procedures
Accurately prepare clinical records for use following employer procedures
Accurately complete customer pre-appointment procedures
Use product tolerances to validate product accuracy
Use lens measuring equipment to identify prescriptions and lens measurements
Identify lens types using engravings such as progressive lenses and safety spectacles and remark lenses where required
Interpret the spectacle prescription to identify a range of vision correction options suitable for the customer
Offer suitable lens products to the customer based on customer needs and preferences, using features and benefits to highlight suitability
Offer specialised products to the customer based on their needs and preferences, using features and benefits to highlight suitability
Offer suitable frames to the customer based on their needs and preferences, using features and benefits to highlight suitability
Identify frame fitting suitability including facial, frame and spectacle lens measurements required to process spectacle orders for the customer
Process spectacle orders, payments and arrange collections, offering relevant promotions to the customer where appropriate
Identify and check visual acuity for near vision spectacle, explaining adaption as required
Fit spectacle frames through the use of questioning, measurements, and tools
Use tools correctly to adjust frame without causing damage
Provide advice and guidance on frame fitting, lens care and after sales service
Identify guarantees and warranties of optical products and adhere to the Sales of Good Act
Manage customer concerns and or complaints in line with employer procedures
Use problem solving techniques to identify concern and or complaint causes
Communicate with customers to resolve concerns or complaints within the limits of their own authority
Follow remake procedures
Follow repair procedures
Recognise and resolve customer complaints e.g. poor fitting, incorrect measurements, or offer alternative options in line with business requirements
Participate in training and development activities to maintain own practice
Participate in appraisal, obtain feedback, and use self-reflection to plan further development opportunities and identify available career opportunities to support progression
Adapt approach for customers with ocular conditions such as glaucoma, cataracts, macular degeneration, diabetes
Conduct screening using screening equipment and record accurate results
Inform the patient about the equipment, processes and procedures used for screening
Gain support or guidance from colleagues during screening when required
Inform the patient that the tests check for medical conditions such as glaucoma, cataracts, macular degeneration, diabetes
Demonstrate contact lens handling and insertion and removal to a patient
Show the patient how to care for their lens
Provide advice and guidance on cleaning of lenses and solution types
Follow out of hours emergency procedures
Recognise a customer’s ability to make an informed decision
Tell the customer what the sight test includes and how it is carried out
Work independently to plan and manage workload
Assess and mitigate risk in patient’s home to ensure an appropriate eye test can be delivered
Mange own wellbeing and resources
Maintain team communications when working remotely
Deliver customer service which aligns with company values, beliefs and purposes
Identify when and who to refer to when supervision is required such as ocular emergencies, screening, dispensing and collections of restricted categories
Work within the limits of policies, procedures, and regulated activity such as GDPR, NHS, GOC, Health and Safety at Work and safeguarding
Follow employer’s guidelines and expectations for presentation and team working
Identify and meet customer needs within the optical environment
Communicate with customers and the optical team to maximise understanding
Refer customers needing communication support such as language, hearing, visual or learning difficulties to appropriate services
Follow health and safety legislation in the optical environment including customer safety, hygiene, and infection control
Follow safe use instructions when using optical equipment such as adjustment tools, screening equipment and measuring equipment
Follow procedures and processes for first aid, accident and incident reporting or evacuations
Provide the benefits and limitations of the different services (e.g. sight tests, contact lenses) and extended services (e.g. minor eye condition services, low vision services) to the customers within the optical environment
Offer non-prescribed products such as contact lens solutions, common ophthalmic drops, ready readers, magnifiers, and other accessories to customers
Select appointments, recall information, appointment types and exemptions on the employer’s system, and maintain accurate records, e.g. customer details
Report and record ocular emergencies following correct employer procedures
Accurately prepare clinical records for use following employer procedures
Accurately complete customer pre-appointment procedures
Use product tolerances to validate product accuracy
Use lens measuring equipment to identify prescriptions and lens measurements
Identify lens types using engravings such as progressive lenses and safety spectacles and remark lenses where required
Interpret the spectacle prescription to identify a range of vision correction options suitable for the customer
Offer suitable lens products to the customer based on customer needs and preferences, using features and benefits to highlight suitability
Offer specialised products to the customer based on their needs and preferences, using features and benefits to highlight suitability
Offer suitable frames to the customer based on their needs and preferences, using features and benefits to highlight suitability
Identify frame fitting suitability including facial, frame and spectacle lens measurements required to process spectacle orders for the customer
Process spectacle orders, payments and arrange collections, offering relevant promotions to the customer where appropriate
Identify and check visual acuity for near vision spectacle, explaining adaption as required
Fit spectacle frames through the use of questioning, measurements, and tools
Use tools correctly to adjust frame without causing damage
Provide advice and guidance on frame fitting, lens care and after sales service
Identify guarantees and warranties of optical products and adhere to the Sales of Good Act
Manage customer concerns and or complaints in line with employer procedures
Use problem solving techniques to identify concern and or complaint causes
Communicate with customers to resolve concerns or complaints within the limits of their own authority
Follow remake procedures
Follow repair procedures
Recognise and resolve customer complaints e.g. poor fitting, incorrect measurements, or offer alternative options in line with business requirements
Participate in training and development activities to maintain own practice
Participate in appraisal, obtain feedback, and use self-reflection to plan further development opportunities and identify available career opportunities to support progression
Adapt approach for customers with ocular conditions such as glaucoma, cataracts, macular degeneration, diabetes
Your training plan
- Level 3 - Spectacle Maker Apprenticeship
- Daily on the job training in store - no college to attend
- Full-time, 5 out of 7 days
- Training provider - Specsavers Optical Superstores Limited
- Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment
Requirements
Essential qualifications
GCSE or equivalent in:
Let the company know about other relevant qualifications and industry experience you have. They can
adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Logical
Other requirements
Before applying, please check that you are able to travel to the store location on a daily basis bearing in mind the salary etc.
About this company
Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family business, continuing to go from strength to strength and proud of it.
After this apprenticeship
- Your on-the-job training will sit alongside structured learning that will lead to a nationally recognised qualification
- At the end of your 15-18 months as an apprentice, you’ll be a fully-fledged Optical Technician
Ask a question
The contact for this apprenticeship is:
SPECSAVERS OPTICAL SUPERSTORES LIMITED
The reference code for this apprenticeship is
VAC1000282869.
Apply now
Closes in 11 days (Tuesday 12 November)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can
create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.
Company’s application instructions
To find out if there are any apprenticeship vacancies in your area or to find out more information, please search the Specsavers Career Site https://join.specsavers.com/uk/find-a-job/