Administration Apprenticeship

Summary

North East Building Services Ltd are looking to recruit an enthusiastic individual to work within the office team. If you are passionate about making a difference and are looking for a new opportunity, this could be the role for you!

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday 9am-5pm. Half an hour unpaid break for lunch
37 hours a week
Possible start date: Monday 11 November
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Key tasks include the following:

Undertake general administrative tasks, such as filing, ordering materials, sending job information/packs to contractors.
Use of Microsoft applications such as Outlook, Word and Excel.
Dealing with inbound and outbound calls with customer, clients and contractors to assist in the delivery of services. Documenting the phone calls on both internal and external systems.
Helping colleagues with any other tasks that may arise.

Where you’ll work

Unit 4, Wapping Park

Gresley Road, South West Industrial Estate

Peterlee

SR8 2FD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SPRINGBOARD SUNDERLAND TRUST

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training will take place both within the workplace and within Springboard.

Off the jobs hours are calculated as 6 hours per week where apprentices are at work and learning something new to perform their job.

More training information

Training will be structured around the needs of both the apprentice and the employer.

Key themes will be covered in order to meet the Business Administration standards and apprentices will be supported to prepared for EPA (End Point Assessment).

Requirements

Essential qualifications

GCSE in:

English (grade FS Level 2 or Grade 4 GCSE)
Maths (grade FS Level 2 or Grade 4 GCSE)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Administrative skills
Initiative
Time management
Confidence

About this company

North East Building Services has over 15 years of experience in the North East of England as commercial and private building contractor. Operating in both the Private and Commercial Sectors, they provide a professional service, quality workmanship and value for money that their blue chip client base demand. The trusted workforce has the flexibility and experience to undertake a diverse range of projects from minor repairs and maintenance to major refurbishments and full construction projects. They are the appointed contractor for several major insurance companies.

http://nebs-ltd.co.uk/ (opens in new tab)

After this apprenticeship

Full-time job roles may be available.

Education progression could be within a Level 4 HR programme

Ask a question

The contact for this apprenticeship is:

SPRINGBOARD SUNDERLAND TRUST

Gemma Dodds

gdodds@springboard-ne.org

The reference code for this apprenticeship is VAC1000282488.

Apply now

Closes today at 11:59pm

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