Apprentice Optical Assistant
SMITHS OPTICIANS LTD
MANCHESTER, M30 9LF
Closes in 12 days (Monday 11 November)
Posted on 16 October 2024
Summary
A fantastic and unique opportunity has arisen for the right candidate to kickstart their Optical career with a fantastic team at a well-established Opticians and gain the Level 3 Optical Assistant qualification! You will be covering receptionist duties, booking appointments, plus more.
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Training course
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Optical assistant 2022 (level 3)
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Hours
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Monday - Friday, between hours of 9.00am - 6.00pm.
37 hours a week
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Possible start date
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Monday 18 November
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and
work alongside experienced staff.
What you’ll do at work
- Meeting and greeting customers
- Cash handling
- Building professional relationships with customers
- Receptionist duties
- Booking appointments
- Ordering spectacles and contact lenses
- Pretesting
Where you’ll work
263 MONTON ROAD
ECCLES
MANCHESTER
M30 9LF
Training
An apprenticeship includes regular training with a college or
other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
WOODSPEEN TRAINING LIMITED
Your training course
Optical assistant 2022 (level 3)
Equal to A level
Course contents
Deliver customer service which aligns with company values, beliefs and purposes
Identify when and who to refer to when supervision is required such as ocular emergencies, screening, dispensing and collections of restricted categories
Work within the limits of policies, procedures, and regulated activity such as GDPR, NHS, GOC, Health and Safety at Work and safeguarding
Follow employer’s guidelines and expectations for presentation and team working
Identify and meet customer needs within the optical environment
Communicate with customers and the optical team to maximise understanding
Refer customers needing communication support such as language, hearing, visual or learning difficulties to appropriate services
Follow health and safety legislation in the optical environment including customer safety, hygiene, and infection control
Follow safe use instructions when using optical equipment such as adjustment tools, screening equipment and measuring equipment
Follow procedures and processes for first aid, accident and incident reporting or evacuations
Provide the benefits and limitations of the different services (e.g. sight tests, contact lenses) and extended services (e.g. minor eye condition services, low vision services) to the customers within the optical environment
Offer non-prescribed products such as contact lens solutions, common ophthalmic drops, ready readers, magnifiers, and other accessories to customers
Select appointments, recall information, appointment types and exemptions on the employer’s system, and maintain accurate records, e.g. customer details
Report and record ocular emergencies following correct employer procedures
Accurately prepare clinical records for use following employer procedures
Accurately complete customer pre-appointment procedures
Use product tolerances to validate product accuracy
Use lens measuring equipment to identify prescriptions and lens measurements
Identify lens types using engravings such as progressive lenses and safety spectacles and remark lenses where required
Interpret the spectacle prescription to identify a range of vision correction options suitable for the customer
Offer suitable lens products to the customer based on customer needs and preferences, using features and benefits to highlight suitability
Offer specialised products to the customer based on their needs and preferences, using features and benefits to highlight suitability
Offer suitable frames to the customer based on their needs and preferences, using features and benefits to highlight suitability
Identify frame fitting suitability including facial, frame and spectacle lens measurements required to process spectacle orders for the customer
Process spectacle orders, payments and arrange collections, offering relevant promotions to the customer where appropriate
Identify and check visual acuity for near vision spectacle, explaining adaption as required
Fit spectacle frames through the use of questioning, measurements, and tools
Use tools correctly to adjust frame without causing damage
Provide advice and guidance on frame fitting, lens care and after sales service
Identify guarantees and warranties of optical products and adhere to the Sales of Good Act
Manage customer concerns and or complaints in line with employer procedures
Use problem solving techniques to identify concern and or complaint causes
Communicate with customers to resolve concerns or complaints within the limits of their own authority
Follow remake procedures
Follow repair procedures
Recognise and resolve customer complaints e.g. poor fitting, incorrect measurements, or offer alternative options in line with business requirements
Participate in training and development activities to maintain own practice
Participate in appraisal, obtain feedback, and use self-reflection to plan further development opportunities and identify available career opportunities to support progression
Adapt approach for customers with ocular conditions such as glaucoma, cataracts, macular degeneration, diabetes
Conduct screening using screening equipment and record accurate results
Inform the patient about the equipment, processes and procedures used for screening
Gain support or guidance from colleagues during screening when required
Inform the patient that the tests check for medical conditions such as glaucoma, cataracts, macular degeneration, diabetes
Demonstrate contact lens handling and insertion and removal to a patient
Show the patient how to care for their lens
Provide advice and guidance on cleaning of lenses and solution types
Follow out of hours emergency procedures
Recognise a customer’s ability to make an informed decision
Tell the customer what the sight test includes and how it is carried out
Work independently to plan and manage workload
Assess and mitigate risk in patient’s home to ensure an appropriate eye test can be delivered
Mange own wellbeing and resources
Maintain team communications when working remotely
Deliver customer service which aligns with company values, beliefs and purposes
Identify when and who to refer to when supervision is required such as ocular emergencies, screening, dispensing and collections of restricted categories
Work within the limits of policies, procedures, and regulated activity such as GDPR, NHS, GOC, Health and Safety at Work and safeguarding
Follow employer’s guidelines and expectations for presentation and team working
Identify and meet customer needs within the optical environment
Communicate with customers and the optical team to maximise understanding
Refer customers needing communication support such as language, hearing, visual or learning difficulties to appropriate services
Follow health and safety legislation in the optical environment including customer safety, hygiene, and infection control
Follow safe use instructions when using optical equipment such as adjustment tools, screening equipment and measuring equipment
Follow procedures and processes for first aid, accident and incident reporting or evacuations
Provide the benefits and limitations of the different services (e.g. sight tests, contact lenses) and extended services (e.g. minor eye condition services, low vision services) to the customers within the optical environment
Offer non-prescribed products such as contact lens solutions, common ophthalmic drops, ready readers, magnifiers, and other accessories to customers
Select appointments, recall information, appointment types and exemptions on the employer’s system, and maintain accurate records, e.g. customer details
Report and record ocular emergencies following correct employer procedures
Accurately prepare clinical records for use following employer procedures
Accurately complete customer pre-appointment procedures
Use product tolerances to validate product accuracy
Use lens measuring equipment to identify prescriptions and lens measurements
Identify lens types using engravings such as progressive lenses and safety spectacles and remark lenses where required
Interpret the spectacle prescription to identify a range of vision correction options suitable for the customer
Offer suitable lens products to the customer based on customer needs and preferences, using features and benefits to highlight suitability
Offer specialised products to the customer based on their needs and preferences, using features and benefits to highlight suitability
Offer suitable frames to the customer based on their needs and preferences, using features and benefits to highlight suitability
Identify frame fitting suitability including facial, frame and spectacle lens measurements required to process spectacle orders for the customer
Process spectacle orders, payments and arrange collections, offering relevant promotions to the customer where appropriate
Identify and check visual acuity for near vision spectacle, explaining adaption as required
Fit spectacle frames through the use of questioning, measurements, and tools
Use tools correctly to adjust frame without causing damage
Provide advice and guidance on frame fitting, lens care and after sales service
Identify guarantees and warranties of optical products and adhere to the Sales of Good Act
Manage customer concerns and or complaints in line with employer procedures
Use problem solving techniques to identify concern and or complaint causes
Communicate with customers to resolve concerns or complaints within the limits of their own authority
Follow remake procedures
Follow repair procedures
Recognise and resolve customer complaints e.g. poor fitting, incorrect measurements, or offer alternative options in line with business requirements
Participate in training and development activities to maintain own practice
Participate in appraisal, obtain feedback, and use self-reflection to plan further development opportunities and identify available career opportunities to support progression
Adapt approach for customers with ocular conditions such as glaucoma, cataracts, macular degeneration, diabetes
Your training plan
Optical Assistant 2022 Level 3.
All of the coursework will be completed online during work meaning there is no commute to college, and you will be getting paid whilst completing training. The course is 18-months long with an end point assessments period afterwards.
Throughout the course you will be completing modules that focus on screening checks, customer interactions, fitting and adjustment of spectacles, quality and governance, health and safety, materials of frames and lenses, and tools and equipment.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can
adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Customer care skills
- Team working
- Non judgemental
- Patience
- Outgoing
- Professional
- Flexible
- Motivated
- Enthusiastic
- Honest
Other requirements
Please make sure you check travel distance and plan how you would reach the vacancy.
About this company
A fantastic and unique opportunity for the right candidate to kickstart their Optical career with a fantastic team at a well-established Opticians, and gain the Level 3 Optical Assistant Qualification.
After this apprenticeship
- After gaining the Level 3 Optical Assistant qualification, you can study further to become a qualified Dispensing Optician. From there, you can progress and study to become a Contact Lens Optician or Optometrist.
Ask a question
The contact for this apprenticeship is:
WOODSPEEN TRAINING LIMITED
Sean Jones
sean.jones@woodspeentraining.co.uk
The reference code for this apprenticeship is
VAC1000282352.
Apply now
Closes in 12 days (Monday 11 November)
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