Customer Service Apprentice

Summary

Come join our small but busy office. We’re looking for a positive, energetic apprentice to work here at Bollin valley. You would need to be hard working, have a friendly nature, be confident, and be able to learn how to deal with customers via e-mail, in person and over the phone in a professional manner.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Thursday, 9.00am - 5.30pm. Friday, 9.00am - 5.00pm.
37 hours a week
Possible start date: Monday 25 November
Duration: 1 year 4 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Live interaction with internal and external customers
Diverse customer base with complex needs
Discuss customers needs
Explain about the products and services available
Handling of complex queries/complaints
Printing off orders daily
Understanding the core values of the business
Telephone enquiries/answering emails
General Admin duties
Sending our parcels
Assisting accounts with daily duties
Organising events
Administration of company vehicles e.g MOT, Tax, services etc

Where you’ll work

Unit A3 Chamberhall Business Park

Harvard Road

Bury

Manchester

BL9 0FU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BURY COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Standard
This is a work-based qualification with college attendance one day a month

Requirements

Desirable qualifications

GCSE in:

English (grade C/4 or above or equivalent)
Maths (grade C/4 or above or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

You’ll be given training and ongoing help but you’ll need to be able to hold your own and have the following skills/ qualities: • A can-do attitude - Positivity and enthusiasm • Able to follow clear systems and instruction with attention to detail • Have good English & Math skills, able to read and write and calculate sums • Working knowledge of office equipment, like printers and Scanners. • Good time management skills and the ability to prioritise work with the ability to multi-task • Positive approach • Flexible • Willing to learn new skills as needed • Able to work in a busy environment • Have excellent attention to detail and good verbal communication skills

About this company

Bollin Valley are a family run company that have been in business since 1998, providing companies across the UK with the one stop coffee and water solution. Based in Manchester, we strive to offer the best customer focused service in the industry, our helpful and chatty staff are willing to assist in any way possible and our drivers are happy to help there is no task too big! Our customer support is above and beyond our competition, backed up with the vast knowledge we have gained throughout the years in the water and coffee industry. We are here too make sure you have everything running smoothly.

After this apprenticeship

On completion of the apprenticeship you may be considered for a role within the company.

Ask a question

The contact for this apprenticeship is:

BURY COLLEGE

The reference code for this apprenticeship is VAC1000282336.

Apply now

Closes in 13 days (Friday 15 November)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College apprenticeship team will then be in touch regarding your application.

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