Apprentice Trade Counter Sales Person (Sydenham)

Summary

Are you looking for a new challenge where you can earn while you learn? Do you want to be part of an incredible team working towards a common goal, providing excellent service to our customers? Job roles include Trade Counter Salesperson, Business Developer and Business Administrator.

Annual wage: £15,000 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday 9.00am - 5.00pm. Shifts - may work evenings and weekends. Breaks to be confirmed.
40 hours a week
Possible start date: Wednesday 20 November
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Provide potential and existing customers with the highest level of customer service and support the wider sales team in generating and chasing leads
Process sales for customers using the in-store payment systems, quoting correct pricing, delivery date and stock requirements
Focus on effective customer account management, aiming to increase the company’s customer base and develop long term collaborative relationships within the building trade
Maintain up to date product and industry knowledge
Use creative marketing materials to promote Howden's products, depot events and sales periods to new and existing customers
Keep in touch with both depots' lead banks regularly via the telephone and using our customer engagement messaging tool
Develop long term collaborative relationships with customers
Proactively gain new accounts, repeat business, and generate qualified leads for the team through outgoing sales calls

Where you’ll work

Unit 4-5, Lower Sydenham Industrial Estate

Kangley Bridge Road

London

SE26 5BA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

STAFF SELECT LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2
Training provided by in house Learning and Development Team
Support from external training provider
15 Month programme including minimum 12-month learning period plus end point assessment

Requirements

Desirable qualifications

GCSE or equivalent in:

Maths & English (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Customer care skills
Number skills
Team working

About this company

Are you looking for a new challenge where you can earn while you learn? Do you want to be part of an incredible team working towards a common goal, providing excellent service to our customers? At Howdens we invest in our people and provide thorough on the job training and excellent career progression opportunities, reflected in our placement at Number 17 in the Top 100 Apprenticeship Employers table 2022. We are proud of our substantial growth with over 780 depots nationwide and remain committed to success through the expansion of our local depot network. Despite its scale, Howdens remains a local business with traditional values and we are seeking talented people to help us continue to grow our business. Howdens Joinery, a trade only business with over 780 depots, has built a reputation that builders can trust through offering best local price and providing product from local stock. Our unbeatable service and product has led to us becoming a market leader, which is why we were awarded the Royal Warrant of Appointment to Her Majesty the Queen 2015 for our quality and excellence

After this apprenticeship

It may lead to full-time employment with the company.

Ask a question

The contact for this apprenticeship is:

STAFF SELECT LTD

Ryan Whitehouse

ryan.whitehouse@novatraining.co.uk

The reference code for this apprenticeship is VAC1000282322.

Apply now

Closes in 14 days (Friday 15 November at 11:59pm)

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