Housing and Property Management Assistant Apprentice

Whitegates

Huddersfield, HD1 2ET

Closes in 11 days (Tuesday 12 November at 11:59pm)

Posted on 16 October 2024

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Summary

We are currently looking for an apprentice to join our team. You must have a personality to fit, presentation skills and a hunger to succeed, all crucial to this exciting role, as is the ability to provide outstanding customer service. The role is all about learning from the start and we want to train you to be amongst the best in the business.

Annual wage
£12,480 a year

Minimum wage rates (opens in new tab)

Potential for Salary Increases and benefits.

Training course
Housing and property management assistant (level 2)
Hours
Monday to Friday 9.00AM to 5.00PM.

37 hours a week

Possible start date

Tuesday 19 November

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Your core responsibilities will include, but not be limited to:

  • Delivering fantastic customer service.
  • Problem Solving in all aspects of lettings and property management.
  • Supporting with Social Media posts and interaction.
  • Tenancy Referencing.
  • Helping with general administration tasks within the office.
  • Looking after the applicant database.
  • Maintenance and Compliance tasks.

Where you’ll work

7 Cherry Tree Centre

Market Street

Huddersfield

HD1 2ET

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SIMPLY ONE STOP LIMITED

Your training course

Housing and property management assistant (level 2)

Equal to GCSE

Course contents
  • Customer Service: Be able to apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
  • Respond to vulnerability: Uses appropriate levels of skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond accordingly.
  • Communication: Demonstrate effective and appropriate communication skills to enable timely identification and resolution of issues. Be able to signpost customers who need additional support to other colleagues, partner agencies.
  • Administration: Be able to apply a range of administrative skills in order to support a range of housing and property related services.
  • Information collection and sharing: Understand and be able to use a variety of methods to collect and present information such as resident, neighbourhood and property data in an effective manner. Information and data must be collected, recorded and presented accurately.
  • Team work: Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working and where they fit within the team.
  • Time management: Organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.
  • Tools and equipment: Effective use of IT equipment and software, including housing and property management software. The appropriate use of housing and property related work equipment.
  • Decision making: Effective decision making in order to ensure work tasks are completed in line with instruction and on time.

    • Your training plan

    • All work and studying will be done at work, with Study hours included throughout the week to help you work towards your qualification.
    • Functional Skills in maths and English (if required)
    • Training schedule has yet to be agreed upon, further details will be made available at a later date.

    More training information

    You will work towards a Housing and Property Management Assistant Level 2 Apprenticeship Standard.

    You will have a dedicated industry expert to guide and coach you through the components of your programme and you'll experience a range of different learning opportunities.

    • Online learning and face to face training with Learn Plus Us Apprenticeship Tutors
    • Meetings with your dedicated trainer
    • E-learning
    • Interactive online workshops
    • Self-guided research
    • On-the-job instructions
    • Peer-to-peer mentoring
    • Personal development planning
    • Manager progress reviews

    Requirements

    Desirable qualifications

    GCSE in:

    • GCSE / Functional Skills Level 2 (grade 4 / C / Pass)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Presentation skills
    • Administrative skills
    • Analytical skills
    • Logical
    • Team working
    • Creative
    • Initiative

    About this company

    Property is our passion; we have been renting and selling homes in Huddersfield for over 45 years, serving local property markets and the local community since 1978. We have unrivalled knowledge of your local neighbourhood and have earned a reputation for providing first class service and the very highest level of customer satisfaction delivered by teams of skillful, trained and highly motivated property professionals. We are the largest Whitegates Office Nationally and have consecutively for a number of years won the Number 1 Whitegates Award at the Property Franchise Group Annual Conferences as well as being the largest letting agent in Huddersfield with over 1300 properties managed. The company is owned and run by local entrepreneur Chan Khangura and his father Kashmir Khangura.

    https://www.whitegates.co.uk/estate-agents-and-letting-agents/branch/huddersfield/ (opens in new tab)

    After this apprenticeship

    The successful completion of this apprenticeship could lead to permanent employment and career progression through next step learning and development. Salary and benefit increases reflect permanency and progression as well as experience.
     

    Ask a question

    The contact for this apprenticeship is:

    SIMPLY ONE STOP LIMITED

    Dmytrij Lymar

    dmytrij.lymar@learnplusus.co.uk

    The reference code for this apprenticeship is VAC1000282185.

    Apply now

    Closes in 11 days (Tuesday 12 November at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.