Customer Service Apprentice

Summary

An opportunity has come up to join our fast-paced and ever-growing accountancy practice. You would need to be hard working, have a friendly nature, be confident and be able to learn how to deal with customers via e-mail, in person and over the phone in a professional manner.

Annual wage: £12,870 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Thursday 9.00am - 5.30 pm Friday 9.00am - 5.00pm
37 hours 30 minutes a week
Possible start date: Monday 20 January
Duration: 1 year 4 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Live interaction with customers
Answering the phone in a professional manner
Discuss customers needs and take messages if needed
Explain about the services available
Handling of complex queries/complaints
Understanding the core values of the business
Telephone enquiries/Answering Emails
Using CRM software
Scanning data/post handling
General Admin duties

Where you’ll work

Imperial House

79-81 Hornby Street

Bury

BL9 5BN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BURY COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Standard L2

This is a work-based qualification with college attendance one day a month.

Requirements

Desirable qualifications

GCSE in:

English (grade C/4 or above or equivalent)
Maths (grade C/4 or above or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

You’ll be given training and ongoing help but you’ll need to be able to hold your own. • A can-do attitude - Positivity and enthusiasm • Previous experience in customer service • Able to follow clear systems and instruction with attention to detail • Have good English & Math skills Able to read and write • Working knowledge of office equipment, like printers and Scanners. • Good time management skills and the ability to prioritize work with the ability to multi-task • To have some experience on Photoshop and MS Office • Positive approach • Flexible • Willing to learn new skills as needed • Able to work in a busy environment

About this company

Founded in 2023, ATR is a forward-thinking accountancy practice committed to providing top-notch financial solutions tailored to your unique needs. Leveraging over two decades of collective industry experience, a team of dedicated professionals delivers a broad spectrum of accounting services with a level of expertise that rivals larger, more impersonal firms. What truly sets us apart is our commitment to a client-centric approach. Our friendly staff give each project a personal touch. Our clients are not just another account, to us they are valued partners in a financial journey. Our mission is to simplify the complex world of accounting. We empower businesses and individuals to achieve their financial goals with confidence and peace of mind.

After this apprenticeship

On completion of the apprenticeship you may be considered for a role within the company.

Ask a question

The contact for this apprenticeship is:

BURY COLLEGE

The reference code for this apprenticeship is VAC1000281995.

Apply now

Closes in 19 days (Friday 10 January)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College apprenticeship team will then be in touch regarding your application.

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