Apprentice Sales Processor

Summary

We are looking for an Apprentice Order Processing Administrator to support our Sales team of the company. You will assist the order processing manager in the smooth operation of the order processing, compiling and maintaining documentation. You will also ensure an excellent level of customer service and support is provided.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 8.30am - 5.00pm
37 hours a week
Possible start date: Tuesday 12 November
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To undertake the processing of quotations and electronic orders ensuring that they are processed in accordance with customer / product specifications
To ensure the provision of a quality service which provides for the order being manufactured and delivered in line with the customer order date
To respond to customer telephone enquiries, ensuring an excellent level of customer service and support is provided
To develop and maintain excellent working relationships with internal and external stakeholders, including customers, suppliers, dealers, and departments
To liaise with the dealers via email and telephone to give further help if required regarding their orders
To liaise with own, other internal departments and supplier regarding any special part of the order which may require purchasing, for example shaped frames and any extra components
To liaise with other departments to ensure orders are fulfilled accurately and on time

Where you’ll work

The Cutting room

Thornes Lane Wharf

Wakefield

WF1 5RL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WOODSPEEN TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administration Apprenticeship.

Training to be provided by Woodspeen Training, this training will be online.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Administrative skills
Team working

About this company

Here at Conservatory Outlet, we’re committed to promising you a rewarding career with an excellent team and support network behind you to ensure you succeed. If you’re a passionate and determined individual who is looking for a new and exciting role with one of the UK’s leading manufacturers then we are the company for you.

After this apprenticeship

After the apprenticeship there may be the opportunity of a long term role within the company.

Ask a question

The contact for this apprenticeship is:

WOODSPEEN TRAINING LIMITED

Lucy Booth

lucy.booth@woodspeentraining.co.uk

The reference code for this apprenticeship is VAC1000281930.

Apply now

Closes in 10 days (Monday 11 November)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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