Medical Receptionist Apprenticeship

Summary

The role as a business admin apprentice requires a switched-on individual who is self-motivated and highly organised. We are looking for an apprentice to provide a confidential, efficient and effective service to patients of the practice, ensuring that patients and visitors are in no doubt that the practice is a provider of quality service.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Shifts to be confirmed.
37 hours a week
Possible start date: Wednesday 11 December
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Provide flexibility to cover holiday/sickness/training etc. for other members of staff
Ensure Reception is always manned
Booking of all appointments via computer
Greeting and directing patients arriving for appointments and confirm on computer their arrival if patient unable to use check-in screen
Taking of requests for house calls and preparing for doctors
Preparation of rooms for surgeries/waiting room/reception
Scanning of letters
Tagging of medical records
Dealing with queries from hospitals, chemists, patients, District Nurses, Health Visitors, Doctors etc and passing on all relevant messages and information to whoever concerned
Accepting new registrations/temporary residents/immediately necessary forms and completion of necessary paper/computer work
Filing & scanning
Accepting requests for prescriptions, input onto computer ready for signing. Also registering patients for Access Online (when requested)
Give prescriptions out to patients on request or send electronically
Photocopying as and when required
Use of bespoke software

Where you’ll work

21 SALISBURY ROAD

MOSELEY

BIRMINGHAM

B13 8JS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WOODSPEEN TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will be completing your Level 3 Business Admin Apprenticeship with Woodspeen Training. This training will be online, there will be no additional travelling involved.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Team working
Time management

About this company

At Moseley Medical Centre, we understand that your family’s health is your top priority. Nestled in the vibrant community of Moseley, our dedicated team of healthcare professionals is committed to providing comprehensive and compassionate primary care services for patients of all ages. As your trusted NHS General Practitioner, we take pride in delivering patient-centered care, fostering a welcoming environment, and promoting the well-being of our diverse and dynamic community. Our mission is to be your healthcare partner, addressing not only immediate health concerns but also focusing on preventive measures to enhance your overall quality of life. From infants to seniors, we are here to support you at every stage of life’s journey, offering personalized and evidence-based medical care.

After this apprenticeship

After the completion of the apprenticeship, there is the chance of being offered a permanent position within the company.

Ask a question

The contact for this apprenticeship is:

WOODSPEEN TRAINING LIMITED

Lucy Booth

lucy.booth@woodspeentraining.co.uk

The reference code for this apprenticeship is VAC1000281923.

Apply now

Closes in 10 days (Monday 11 November)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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