Business Administrator Apprentice

Summary

Our engineers work with you to keep lift/s safe and fully operational to meet the needs of all of those who travel in them. To achieve this we offer a range of maintenance contracts. As a Business Administrator Apprentice you will undertake general office admin including typing, photocopying/scanning, filing, post out, as well as other duties.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 8.00am - 5.00pm. One hour lunch.
40 hours a week
Possible start date: Monday 18 November
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Tasks included in this role will be:

Dealing directly with clients through email, telephone or face to face
Sending quotations
Invoicing
Logging & allocating breakdowns to engineers, advising clients etc.
Logging insurance data
General office admin including typing, photocopying/scanning, filing, post out etc.
Taking minutes of meetings
Slight training to others on purposes of tasks
Use of social media for the company

Where you’ll work

MELVILLE COURT

SPILSBY ROAD

HAROLD HILL

ESSEX

RM3 8SB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NEW CITY COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator Apprentice Standard
Day release at New CIty College Ardleigh Green campus (RM11 2LL)

Requirements

Essential qualifications

GCSE in:

English (grade 9-4 (A-C))
Maths (grade 9-4 (A-C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Logical
Team working
Initiative
Respectful to clients
Good time keeping

Other requirements

Small office environment can get noisy.

About this company

As a well-established independent lift company, our reputation has been built upon by us delivering a highly-focused, budget driven, personalised service. Every project we undertake or maintenance agreement we hold has been specified and budgeted for the exact requirements we jointly discuss, to ensure customer satisfaction at all times.

After this apprenticeship

Potential for a full-time role in a senior admin position upon successful completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

NEW CITY COLLEGE

Sarah Clayton

Sarah.Clayton@NCCLondon.ac.uk

The reference code for this apprenticeship is VAC1000281820.

Apply now

Closes in 6 days (Thursday 7 November at 11:59pm)

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