Customer Service Apprentice

CASTLE MEDICAL GROUP

ASHBY DE LA ZOUCH, LE65 2LP

Closes in 17 days (Monday 18 November at 11:59pm)

Posted on 11 October 2024

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Summary

Castle Medical Group is offering a Level 2 Customer Service Practitioner Apprenticeship, providing hands-on experience in a healthcare setting. With full training and support, this role offers great exposure to the wider NHS and potential for progression. Successful apprentices may also have the opportunity for a full-time position upon completion.

Annual wage
£12,480 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Rotating Shift Pattern Week 1 – Mon – Fri 07:30 to 15:30 Week 2 – Mon – Fri 10:30 to 18:30

37 hours a week

Possible start date

Monday 2 December

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Supporting patients face to face on the front reception desk and over the telephone
  • Welcoming patients and visitors, in person in a friendly and helpful manner
  • Referring or signposting patients third party providers
  • Provide administrative support to clinical team members
  • Entering information into patients records by computer
  • Ensuring correspondence, reports and results are filed promptly
  • To maintain a thorough knowledge of all Practice procedures
  • Participate fully as a team member sharing knowledge and information
  • Taking responsibility for maintaining own personal development
  • Maintaining confidentiality relating to patients, staff, visitors and practice business

Where you’ll work

ASCEBI HOUSE

118 BURTON ROAD

ASHBY DE LA ZOUCH

LE65 2LP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ACCESS TRAINING (EAST MIDLANDS) LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    The apprentice will spend 20% of their working hours in off the job activities and training.

    On the job and off the job training will be delivered in the workplace.

    More training information

    Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.

    Level 2 apprenticeships.

    Apprentices who have not achieved the equivalent of level 2 qualifications in maths and English, will need to achieve level 1 functional skills in these and work towards level 2 functional skills.

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade D/3 or above)
    • Maths (grade D/3 or above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Team working
    • Non judgemental

    Other requirements

    Face to face interview with a smart dress code

    About this company

    Castle Medical Group serves the community of Ashby-de-la-Zouch and nearby villages, offering friendly and personalised healthcare. The team is delivers high-quality, patient-centred care to individuals and families.

    https://www.castlemedicalgroup.co.uk/ (opens in new tab)

    After this apprenticeship

    Potential full-time position within the practice.

    Ask a question

    The contact for this apprenticeship is:

    ACCESS TRAINING (EAST MIDLANDS) LTD

    Chloe Burton

    chloe.burton@atem.co.uk

    The reference code for this apprenticeship is VAC1000281815.

    Apply now

    Closes in 17 days (Monday 18 November at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.