Apprentice Vehicle Damage Assessor – Customer Service - Dudley – Find an apprenticeship

Summary

Gemini Accident Repair Group are offering an exciting and unique opportunity for apprentice vehicle damage assessor to join their highly successful and growing organisation. They will learn skills to appraise and compile estimates in order to repair accident damaged vehicles correctly. Customer service apprenticeship.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday, between 08:30 - 17:00.
40 hours a week
Possible start date: Monday 4 November
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Gemini Accident Repair Group are offering an exciting and unique opportunity for apprenticeship candidates to start their career within their highly successful and growing organisation, as a Vehicle Damage Assessor Apprentice.

The Gemini Apprenticeship Programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training, while in full-time employment.

A Vehicle Damage Assessor will construct a comprehensive repair pack to ensure damage vehicle are repaired in a safe and structural process.

To achieve this, a range of:

MET
Panel
Paint administrative process
Customer service skills will form the basis of the required breadth of knowledge

The person be required to engage with a range of customers by many methods including direct “face to face”, email, telephone and by structured “platforms” communication.

The skills to be developed prepare the plan for the various workshop technicians to actually undertake all repair processes to reinstate vehicle to pre-accident condition. The post holder will also be required to complete any other tasks deemed by the line manager as appropriate in line with the role.

Where you’ll work

28 First avenue

Kingswinford

Dudley

DY6 7UA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NOTTINGHAM COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Over a two-year period, they will gain a nationally recognised qualification Level 2 Customer Service Practitioner (ST0072/AP02) and become a Vehicle Damage Assessor
A dedicated pathway containing specialist training will run alongside the Standard to ensure they gain full knowledge of their specialist area at the appropriate level
As a Vehicle Damage Assessor, you will have direct contact with customers, initially booking them in for work to their vehicles and then informing them of any additional repairs required. Automotive Customer Service Practitioner with a VDA pathway- Level 2 Standard
You will need GCSEs (or equivalents) at grades 9-3/A*-D, including:
English Language and maths, one of English Language or Maths must be grade 9-3/A*-D
Functional Skills Level 1 can be used as equivalent to GCSE grade 3/D and Functional Skills Level 2 can be used as equivalent to GCSE grade 4/C or above
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end-point assessment
Regular review and welfare visits from appointed assessors who will observe all evidence opportunities that occur naturally in the workplace

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade A* - D / 9 to 3)
Maths (grade A* - D / 9 to 3)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working

Other requirements

Candidate must be able to travel to the workplace according to working hours.

About this company

Gemini ARC was established in July 2008, our experience in running highly efficient and professional bodyshops spans over 20 years. With 18 locations across the country we have partnerships with most major insurance companies and vehicle manufacturers so we can demonstrate our commitment to quality, and maintaining our goal of making the repair journey as stress free as possible for our customers.

After this apprenticeship

Upon successful completion of the apprenticeship, the role holder will progress to full-time employment with the company.

Ask a question

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