L4 Applications Support Lead Apprentice – The Sheffield College – Sheffield, S2 2RL – £24,939

The Sheffield College

South Yorkshire, S2 2RL

Closes in 9 days (Friday 8 November at 11:59pm)

Posted on 11 October 2024


Summary

This role is responsible for providing tactical advice, training and support on core technology applications (such as student records system, e.g. Tribal EBS) to staff and students to enhance and enable the 24 delivery of application-based products and services.

Annual wage
£24,939 a year

Minimum wage rates (opens in new tab)

Training course
Applications support lead (level 4)
Hours
Monday-Friday 9am-5pm.

37 hours a week

Possible start date

Monday 18 November

Duration

2 years

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The Applications Support Lead Apprentice will roll-out upgrades to existing technologies, implement new technologies for use by staff and students and provide change management support to them. They will assist with the planning of IT application and infrastructure change projects, implementing, testing, and rolling out software and hardware relating to these change projects. They will build, implement, and support the creation of remote working environments and collaborative working platforms for staff and students.

The Apprentice Application Support role will report to Head of Business Architecture & Change. They will deliver a ‘first line fix’ service in many cases to both staff and students. They will maintain ownership of issues (vis-a-vis the internal user/external client) even where elements are escalated to subject matter experts.

Principal Accountabilities:

  • Supporting and developing primary Business Information Systems, In-house Systems and Services
  • Responding to incidents in accordance with the customer's Service Level Agreement (SLA)
  • Analysing user requirements and introducing, supporting, and developing the various administrative, information and business systems such that they continue to meet the needs of the college.
  • Supporting the operational procedures relating to college's Business Information systems to ensure that they are operated and maintained efficiently, fully documented and regularly reviewed
  • Having specific responsibility for one or more of the College’s administrative, information and business systems including MS SQL database administration
  • Providing technical advice and support to users for the college’s administrative, information and business systems
  • Devising and delivering staff training and development where appropriate
  • Maintaining and enhancing practical and operational relationships with 3rd party suppliers

Skills, Knowledge & Experience:

  • Prior work experience in a technical or operational role
  • When fully competent demonstrates expertise in area of work
  • Ability to obtain relevant vocational qualifications, e.g.  NVQ level 3, as appropriate
  • Ability to determine work priorities and those of colleagues.
  • In-depth knowledge of standard IT applications and familiarity with any relevant specialist system
  • Thorough knowledge of operational and technical processes and working practices and a good understanding of how these relate to the wider college
  • Understanding of relevant policy and legislation
  • Familiarity with work priorities and those of colleagues.
  • Experience of working independently and dealing with unforeseen problems and circumstances

Performance Indicators:

  • Advise colleagues and customers based on in-depth knowledge and technical expertise
  • Analyse and diagnose problems, implementing solutions, seeking agreement where appropriate
  • Discuss and resolve problems with the customer
  • Contribute to projects, involving collating materials, estimates etc.
  • Apply detailed knowledge of complex facilities, systems or specific service apparatus
  • Support events
  • Take ownership of a task, ensuring that any other problems associated with it are also resolved
  • Assist other staff with larger maintenance jobs

Experience and Knowledge:

  • Application Support experience, or equivalent (Desirable)
  • Demonstrable skills in the use of databases and database management languages and tools for relational databases, such as, SQL (Desirable)

Where you’ll work

Granville Road

Sheffield

South Yorkshire

S2 2RL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TECHNICAL PROFESSIONALS LIMITED

Your training course

Applications support lead (level 4)

Equal to higher national certificate (HNC)

Course contents
  • use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design
  • implement the stages of the application lifecycle ensuring that principles of usability and accessibility are embedded in the approach at every stage
  • assess the impact on user experience and domain context on the data analysis activity
  • communicate verbally and non-verbally to a range of internal and external stakeholders using a range of technical and non-technical language to provide an effective interface between internal or external users and suppliers
  • take a ‘customer focused’ approach to service delivery, underpinned by active listening
  • adapt to changing contexts within the scope of a project and continually review project output to ensure alignment with customer and organisational needs for example within a DevOps environment
  • collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards or graphs
  • select and apply the most appropriate data tools to deliver application support outcomes
  • use manual or automated test tools
  • adapt and apply testing activities according to industry standard development methodologies (sequential and iterative) including maintenance of clear supporting documentation
  • apply specific industry standards where appropriate (for example GDPR, health informatics and safety critical) related to software testing
  • use formal and informal techniques that will demonstrate software and systems are fit for purpose
  • use relevant training methods to support internal and external stakeholders with core software applications and hardware ensuring that principles of usability and accessibility are embedded in the approach
  • communicate applications support information by ensuring continuity of user understanding through use of training notes, user guides and other collateral sources
  • Your training plan

    During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Applications Support Lead standard.

    The training covers the following core occupational duties:

    https://www.instituteforapprenticeships.org/apprenticeship-standards/applications-support-lead-v1-0

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade 4 (C))
    • Maths (grade 4 (C))

    Desirable qualifications

    A Level in:

    • IT/Computer Science (grade A*-C)
    • IT/Computer Science (grade Pass/Merit/Distinction)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Problem solving skills
    • Number skills
    • Analytical skills
    • Logical
    • Team working
    • Initiative
    • High proficiency in English
    • Solution focussed

    Other requirements

    You must meet the following eligibility criteria to apply for the role: Have been a UK/EEA resident for the last 3 years, hold valid residency status and have the right to work in the UK. A driving licence would be beneficial but is not a requirement.

    About this company

    The Sheffield College is a further and higher education college that provides academic, vocational and professional qualifications to approximately 14,500 young people and adults a year. Our mission is transforming lives through learning. The college, which is Ofsted graded ‘good’, provides high quality academic, technical and vocational training to enhance qualifications, skills and employability across the region, and operates from a number of campuses and sites across the city.

    https://www.sheffcol.ac.uk/ (opens in new tab)

    After this apprenticeship

    At the end of the apprenticeship there may be an opportunity for the apprentice to apply for a full-time role.

    Ask a question

    The contact for this apprenticeship is:

    TECHNICAL PROFESSIONALS LIMITED

    Georgia Dunn

    g.dunn@learn-tech.com

    The reference code for this apprenticeship is VAC1000281718.

    Apply now

    Closes in 9 days (Friday 8 November at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.