Sales and Lettings/Leasehold Administration Apprentice

Summary

We are excited to be welcoming a Homeshub Apprentice to our team, working alongside us to provide day to day support the team along with all new and existing customers. You will actively participate in an organised programme of training leading towards the achievement of a nationally recognised qualification.

Annual wage

£21,840 a year

Minimum wage rates (opens in new tab)

We want to recruit and retain the best people with the right skills, experience and attitude to support us to deliver our vision. We have carefully crafted a package of benefits so our colleagues feel a valued and rewarded member of the team.

Training course

Housing and property management (level 3)

Hours

35 Hours across Monday - Friday

35 hours a week

Possible start date

Friday 3 January

Duration

1 year 6 months

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Develop a good understanding of Affordable Home ownership
Develop a good understanding of Leasehold Management
Support the delivery of a high-quality service across a wide range of tenure and product types
Assist with “post sale” management of new leaseholders, shared owners and intermediate tenants to ensure they are fully aware of the services provided and their obligations
Support the sales process; dealing enquiries and assisting with the sales progression from reservation through to completion, within set timescales
Support and contribute to develop positive relationships with internal and external teams to support service excellence, particularly in relation to Plus Danes Homes and Communities directorates
Provide assistance and administrative support and to keep and maintain accurate records relative to the function of the team
Support the team to ensure that all enquiries are dealt with in a prompt, timely and professional manner
Assist with performance monitoring
Make sure all work is aligned to the vision and values of Plus Dane
Adhere to processes in line with best practice / current legislation
Other duties as may be reasonably assigned from time to time, within the level of this job description. To support in the provision of a comprehensive service for all Plus Dane sales and leasehold activity

Where you’ll work

Atlantic Pavilion

Salt House Quay

Royal Albert Dock

Liverpool

L3 4AE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

KINGDOM ACADEMY LIMITED

Your training course

Housing and property management (level 3)

Equal to A level

Course contents

Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders

Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.

Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.

Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately

Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.

Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.

Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.

Problem Solving: Use a problem solving and flexible approach in their day to day duties.

Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment

Decision making: Effective decision making in order to apply the businesses objectives and priorities.

Your training plan

Training will be provided by Kingdom Academy; you'll be working towards a level 3 Housing and property management apprenticeship standard
Functional Skills in English and maths if required

Requirements

Desirable qualifications

GCSE in:

English (grade A-C)
Maths (grade A-C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Non judgemental
Patience

Other requirements

There will be an open day, followed by interviews as part of the recruitment for this position. Please note - this advert may close early if 100applications are received.

About this company

We are a housing association with a strong social purpose. We employ almost 600 people and have more than 13,500 homes across Merseyside and Cheshire. We are an ambitious organisation striving to provide the very best possible services to over 30,000 customers who live in our homes. What unites us, as a team of colleagues, is our social purpose, strong values base and the positive impact that we can have on the communities our customers live in. We are committed to providing safe and secure homes for our customers, as well as delivering services that support them to live happy, healthy and fulfilled lives.

http://www.plusdane.co.uk (opens in new tab)

Company benefits

Please look at our website for more information on our benefits https://www.plusdane.co.uk/join-our-team/why-join-us/

After this apprenticeship

You will be working towards a Level 3 Housing qualification and at the end of your apprenticeship you will be supported to apply for internal vacancies.

Ask a question

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