Business Admin Apprenticeship

Summary

We are looking to appoint a well rounded and enthusiastic individual to operate as the Academy's Receptionist and undertake the administration support as well as acting as a first point of contact for all visitors to the academy. The successful candidate will work within the administration team.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, 9.00am - 4.00pm. (Term Time only, 38-40 weeks a year)
37 hours a week
Possible start date: Monday 11 November
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Serve as the first point of contact for all visitors, students, and staff, ensuring a welcoming and professional reception environment.
Handle incoming calls, emails, and other inquiries, directing them to the appropriate departments or individuals as needed.
Manage the visitor sign-in process, ensuring adherence to the academy's security and safeguarding policies.
Provide administrative support to the academy, including data entry, filing, and managing correspondence.
Assist the administration team with tasks such as scheduling appointments, organizing meetings, and maintaining records.
Coordinate with staff and departments to ensure smooth communication and efficient workflow within the academy.
Handle the distribution of mail and deliveries, ensuring timely and accurate processing.
Maintain the reception area, ensuring it remains clean, organized, and presentable at all times.
Support in the preparation of documents, reports, and other materials as required by the administration team.
Assist with any ad-hoc administrative tasks or special projects as directed by senior staff.

Where you’ll work

Thistley Hough

Stoke-On-Trent

ST4 5JJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LET ME PLAY LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Work towards your Level 3 Business Administration Qualification. (All learning is delivered online/remote).
Training Provider: LMP Education (rated 1st best UK training provider)

Requirements

Essential qualifications

GCSE in:

English (grade 4/C or above or equivalent)
Maths (grade 4/C or above or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Logical
Team working

About this company

Thistley Hough Academy is a mixed school catering for students aged 11-16 located in the village of Penkhull, Stoke-on-Trent. The Academy joined the Creative Education Trust in September 2013 and is now one of Stoke-on-Trent’s most improved schools and is graded as Ofsted ‘good’.

After this apprenticeship

Full-time role to be considered upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

LET ME PLAY LIMITED

Owen MacKinnon

owen.mackinnon@lmpeducation.org

The reference code for this apprenticeship is VAC1000281492.

Apply now

Closes in 7 days (Friday 8 November at 11:59pm)

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